(→Viewing Your Reports) |
(→Viewing Your Reports) |
||
| Line 3: | Line 3: | ||
While you are working in the GPlus Adapter for Salesforce, you can view reports and statistics at any time. This information is important for you to see so that you can gauge the call wait times and monitor your Key Performance Indicators (KPIs). | While you are working in the GPlus Adapter for Salesforce, you can view reports and statistics at any time. This information is important for you to see so that you can gauge the call wait times and monitor your Key Performance Indicators (KPIs). | ||
| − | Reports and statistics are available to you through the main menu. | + | Reports and statistics are available to you through the main menu. You can access the following statistics: |
| + | |||
| + | * [[GPARReports|Reports]] | ||
| + | * [[GPARMyStatistics|My Statistics]] | ||
| + | * [[GPARContactCenterStatistics|Contact Center Statistics]] | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 19:50, June 8, 2015
Viewing Your Reports
While you are working in the GPlus Adapter for Salesforce, you can view reports and statistics at any time. This information is important for you to see so that you can gauge the call wait times and monitor your Key Performance Indicators (KPIs).
Reports and statistics are available to you through the main menu. You can access the following statistics:
Comments or questions about this documentation? Contact us for support!