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(Created Fix blank page For Version: HTCC:8.5.2)
 
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= Chat and Email Conference and Transfer through a Queue=
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To make sure conferences and transfers through queues are reported correctly for Chat and Email, you should update the '''Interaction Subtype''' Business Attribute.
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<tabber>
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Configuration Manager=
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<div class="cloud-wrapper">
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<div class="cloud-left" style="padding-top:0;">
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===Updating the '''Interaction Subtype''' Business Attribute===
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'''Start'''
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# Navigate to '''PROVISIONING > Routing/eServices > Business Attributes''', select '''Interaction Subtype''', and click '''Edit...'''.
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# Select the '''Attributes Values''' tab and click '''New...'''.
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# Enter the following:
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#* Name: <tt>InternalConferenceInvite</tt>
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#* Display Name: <tt>Internal Conference Invite</tt>
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# Click '''Save & Close'''.
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'''End'''
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</div>
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</div>
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|-|
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Genesys Administrator=
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<div class="cloud-wrapper">
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<div class="cloud-left" style="padding-top:0;">
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===Updating the '''Interaction Subtype''' Business Attribute===
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'''Start'''
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# Navigate to '''Business Attributes > Interaction Subtype > Attribute Values'''.
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# Right-click and select '''New > Business Attribute Value'''.
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# In the '''General''' tab, enter the following:
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#* Name: <tt>InternalConferenceInvite</tt>
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#* Display Name: <tt>Internal Conference Invite</tt>
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# Click '''OK'''.
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'''End'''
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</div>
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</div>
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</tabber>
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[[Category:V:HTCC:8.5.2]]

Revision as of 22:34, June 12, 2015

Chat and Email Conference and Transfer through a Queue

To make sure conferences and transfers through queues are reported correctly for Chat and Email, you should update the Interaction Subtype Business Attribute.

Updating the Interaction Subtype Business Attribute

Start

  1. Navigate to PROVISIONING > Routing/eServices > Business Attributes, select Interaction Subtype, and click Edit....
  2. Select the Attributes Values tab and click New....
  3. Enter the following:
    • Name: InternalConferenceInvite
    • Display Name: Internal Conference Invite
  4. Click Save & Close.

End

Updating the Interaction Subtype Business Attribute

Start

  1. Navigate to Business Attributes > Interaction Subtype > Attribute Values.
  2. Right-click and select New > Business Attribute Value.
  3. In the General tab, enter the following:
    • Name: InternalConferenceInvite
    • Display Name: Internal Conference Invite
  4. Click OK.

End

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