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| − | = | + | = Interaction Subject Area= |
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| + | {{Editgrn_open}}Start of content controlled by the template.{{Editgrn_close}} | ||
| + | {{PDMs_SubjectArea | ||
| + | |subjectArea = Interaction | ||
| + | |shortdesc = | ||
| + | |description = This subject area represents interactions from the perspective of a customer experience. | ||
| + | |||
| + | '''Note:''' In 7.x releases, this subject area included voice and multimedia extension tables (VOICE_IXN_FACT_EXT and MMEDIA_IXN_FACT_EXT), which are now replaced with fields within the INTERACTION_FACT table. | ||
| + | |diagram = Ou_data_model_full.png | ||
| + | }} | ||
| + | {{Editgrn_open}}End of content controlled by the template.{{Editgrn_close}} | ||
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| + | A diagram like this is too big to display full size to begin with: | ||
| + | [[File:Ou_data_model_full.png|frame|center|Subject Area]] | ||
[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Revision as of 18:20, June 19, 2015
Interaction Subject Area
Start of content controlled by the template.
This subject area represents interactions from the perspective of a customer experience.
Note: In 7.x releases, this subject area included voice and multimedia extension tables (VOICE_IXN_FACT_EXT and MMEDIA_IXN_FACT_EXT), which are now replaced with fields within the INTERACTION_FACT table.
Interaction Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| INTERACTION_DESCRIPTOR | Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment. |
| INTERACTION_FACT | Represents interactions from the perspective of a customer experience. |
| INTERACTION_TYPE | Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| REQUESTED_SKILL | Allows facts to be described based on a combination of requested skills and minimum skill proficiencies. |
| REQUESTED_SKILL_COMBINATION | Allows facts to be described by a single string field that represents the full combination of requested skills and proficiencies. |
End of content controlled by the template.
A diagram like this is too big to display full size to begin with:
Subject Area
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