Revision as of 14:55, July 9, 2015

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 =Handling Interactions=
 __TOC__
+Workspace supports the following media types:
+* [[IntVoice|Voice]]
+* [[IntVoicemail|Voicemail]]
+* [[IntEmail|Email]]
+* [[IntChat|Chat]]
+* [[IntFacebook|Facebook]]
+* [[IntTwitter|Twitter]]
+Workspace also supports the following functionality for various interaction types:
+* [[IntWorkbins|Workbins]]
+* [[IntSRL|Standard Responses Library]]
+* [[IntHierarchical|Hierarchical Dispositions]]
-==Hierarchical Dispositions==
-Workspace Web Edition supports the display of disposition codes in a hierarchy tree, with expanding and collapsing controls.
-Disposition Codes are set up as Business Attributes in Configuration Server and set to <tt>State Enabled</tt>.
-The hierarchy is configured by adding folders under the Disposition Code Business Attribute in Configuration Server.
-The dispositions hierarchy is enabled by [[Documentation:HTCC:IWWDep:SettingUpAgents:8.5.2DRAFT#Procedure:_Enabling_Hierarchical_Dispositions|setting up the annex for the disposition Business Attribute]].
 [[Category:V:HTCC:8.5.2DRAFT]]

Handling Interactions