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Review the following topics for details about how to provision Workspace Web Edition: | Review the following topics for details about how to provision Workspace Web Edition: | ||
Revision as of 17:55, January 8, 2016
Provisioning Workspace Web Edition
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Setting Up Agents On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents to View KPIs and Contact Center Statistics
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- OutboundContact
- Enabling Co-browse Sessions
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