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====The basics====
 
====The basics====
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* [[overview|Before You Begin]]
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* [[GPALogin|Logging In]]
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* [[umgr_login_logout|Logging in]]
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* [[GPALogout|Logging Out]]
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* [[GPAStatus|Changing Your Status]]
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* [[GPAMyChannels|Navigating to a Channel]]
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* [[GPAFeedback|Submitting Feedback]]
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* [[GPAReportStatistics|Viewing Reports]]
 
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====Configuring the Contact Center====
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====Phone calls====
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* [[desktop_settings|Configuring Desktop Settings]]
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* [[GPAIncomingCall|Handling an Incoming Call]]
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* [[agent_groups|Adding agent groups]]
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* [[GPADialCall|Dialing a Call]]
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* [[templates|Creating templates]]
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* [[GPATransferCall|Transferring a Call]]
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* [[GPAInitiateConf|Performing an Instant Conference Call]]
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* [[GPAVoiceConsult|Initiating a Consultation]]
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* [[GPAVoiceRecord|Recording a Call]]
 
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====Agent Provisioning====
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====Chats====
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* [[user_man|Managing Agent Accounts]]
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* [[GPASingleChat|Chatting with a Customer]]
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* [[GPAManageMultiChat|Managing Multiple Chat Interactions]]
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* [[GPAChatTransfer|Transferring a Chat]]
  
 
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Revision as of 12:24, August 14, 2015

Gplus Adapter for Salesforce User Guide

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.


Welcome to the Gplus Adapter for Salesforce User Guide. This guide provides all the information you need to start working with the adapter in your Salesforce environment. Click any of the topics below for details.

The basics

Phone calls

Chats


Comments or questions about this documentation? Contact us for support!