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| − | < | + | =Enabling Co-browse Sessions= |
| + | A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in ''Pointer Mode'' and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable ''Write Mode''. In Write Mode, the agent may help the customer enter information and navigate their browser. | ||
| + | |||
| + | Workspace supports the following functionality for Co-browse sessions: | ||
| + | * Join a co-browse session | ||
| + | * End a co-browse session | ||
| + | * Send the customer a request to enable ''Write Mode'' in the co-browse session | ||
| + | |||
| + | You can use the following options in the <tt>cobrowse</tt> section to configure [[Documentation:GC:Agent:Co-browse:Draft|Co-browse sessions]]: | ||
| + | * <tt>[[Co-browse#cobrowse.url|cobrowse.url]]</tt> — URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL. | ||
| + | * <tt>[[Co-browse#cobrowse.use-slave-logging|cobrowse.use-slave-logging]]</tt> — Enables browser logging in the iframe containing the Co-browse slave application. | ||
| + | * <tt>[[Co-browse#privilege.cobrowse.can-use|privilege.cobrowse.can-use]]</tt> — If true, the agent is permitted to use Co-browse. | ||
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| + | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 21:20, August 28, 2015
Enabling Co-browse Sessions
A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in Pointer Mode and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable Write Mode. In Write Mode, the agent may help the customer enter information and navigate their browser.
Workspace supports the following functionality for Co-browse sessions:
- Join a co-browse session
- End a co-browse session
- Send the customer a request to enable Write Mode in the co-browse session
You can use the following options in the cobrowse section to configure Co-browse sessions:
- cobrowse.url — URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL.
- cobrowse.use-slave-logging — Enables browser logging in the iframe containing the Co-browse slave application.
- privilege.cobrowse.can-use — If true, the agent is permitted to use Co-browse.