Documentation:HTCC:IWWDepTOC8.5.2DRAFT

Welcome title: Web Services and Applications Configuration Guide

ProductOverview title: What is Web Services and Applications?

ConfigAdmin title: Configuration and Administration by Using Options and Annexes

Provisioning title: Provisioning Workspace Web Edition

• IntroToConfigOptions title: Introduction To Configuration Options
  
• SettingUpAgents title: Setting Up Agents On The System
  
• AgentLoginAndAuthentication title: Agent Login And Authentication
  
• EnablingComms title: Enabling Internal And External Communications
  
• HandlingInteractions title: Handling Interactions
  
  • IntVoice title: Voice Interactions
    
  • IntVoicemail title: Voicemail
    
  • IntEmail title: Email Interactions
    
  • IntChat title: Chat Interactions
    
  • IntFacebook title: Facebook Interactions
    
  • IntTwitter title: Twitter Interactions
    
  • CustomerCase title: Customer Case
    
  • IntWorkbins title: Workbins
    
  • IntSRL title: Standard Responses Library
    
  • IntHierarchical title: Hierarchical Dispositions
    
• ActionCodes title: Configuring Not Ready Reason Codes
  
• EmailQA title: Email Quality Assurance
  
• EnablingAgentstoViewKPIs title: Enabling Agents to View KPIs and Contact Center Statistics
  
• EnablingAgentsToManageContacts title: Enabling Agents To Manage Contacts
  
• OutboundContact title: Outbound Contact - Provisioning Case Data
  
• InteractionManagement title: Enabling Supervisors to Manage Workbins and Queues
  
• Cobrowse title: Enabling Co-browse Sessions
  
• ConfigUI title: Configuring Views
  

ConfigurationOptions title: Workspace Web Edition Configuration Options

• Accessibility title: Accessibility
  
• ActiveRecording title: Active Recording
  
• AgentStatus title: Agent Status
  
• Application title: Application
  
• CaseData title: Case Data
  
• Chat title: Chat
  
• Co-browse title: Co-browse
  
• Contact title: Contact
  
• ContactCenterStatistics title: Contact Center Statistics
  
• Email title: Email
  
• Expression title: Expression
  
• Facebook title: Facebook
  
• IM title: IM
  
• Interaction title: Interaction
  
• Toast title: Interaction Preview (Toast)
  
• Intercommunication title: Intercommunication
  
• GKCConfigurationOptions title: Knowledge Center
  
• KPI title: KPI
  
• LoginVoice title: Login
  
• MainWindow title: Main Window
  
• Outbound title: Outbound
  
• ServiceClientAPI title: Service Client API
  
• StandardResponse title: Standard Response
  
• TeamCommunicator title: Team Communicator
  
• TeamLead title: Team Lead
  
• Twitter title: Twitter
  
• Views title: Views
  
• Voice title: Voice
  
• Voice Mail title: Voicemail
  
• ConfigurationOptionsForGWE title: Web Engagement
  
• Workbin title: Workbin
  
• OverridingInteractionWorkspaceOptions title: Overriding Workspace Options