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Revision as of 19:48, September 29, 2015
Transfer
This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.
Overview
Transfers a Facebook session interaction to another user or queue.
| Request URL | /api/v2/me/facebooksession/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | Transfer |
| targetPath | The userPath or queuePath to transfer to. |
Sample
Request
Transfer to Agent
POST api/v2/me/facebooksession/01QQQG2MU214P05W
{
"operationName": "Transfer",
"targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}HTTP Response
{
"statusCode": 0,
"referenceId": 68
}COMETD Notification
Message after transfer to agent
Transfer to Queue
POST api/v2/me/facebooksession/01QQQG2MU214P05X
{
"operationName": "Transfer",
"targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}HTTP Response
{
"statusCode": 0,
"referenceId": 89
}COMETD Notification
Message after transfer to queue
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