Documentation:HTCC:GPATOC8.5.2DRAFT

Welcome title: Gplus Adapter User's Guide

• GPAStandardMode title: Gplus Adapter for Salesforce
  
  • GPASaleforce does not exist. Click to create GPASaleforce in 8.5.2DRAFT
    
  • GPAZendesk does not exist. Click to create GPAZendesk in 8.5.2DRAFT
    
  • GPAGettingStarted title: Getting started
    
  • GPALogin title: Logging in
    
    • GPAStatus title: Changing your status
      
    • GPAMyChannels title: Navigating to a channel
      

• • GPAVoice title: Handling calls
    
    • GPAIncomingCall title: Answer incoming calls
      
    • GPADialCall title: Dial a call
      
    • GPASelectNumberDisplay title: Caller identification for outbound calls
      
    • GPATransferCall title: Transfer a call
      
    • GPAInitiateConf title: Conference calls
      
    • GPAVoiceConsult title: Consultations
      
    • GPAVoiceRecord title: Recording a call
      

• • GPAChat title: Working with the chat channel
    
    • GPASingleChat title: Chatting with a customer
      
    • GPAManageMultiChat title: Managing multiple chat interactions
      
    • GPAChatTransfer title: Transferring a chat
      
    • GPAChatConsult title: Chat consultations
      

• • GPAEditCaseData title: Case information management
    
  • GPATeamCommunicatorFavorites title: Contact management
    
  • GPAReportStatistics title: Viewing your reports
    
  • GPAFeedback title: Submitting feedback
    

• GPAWWE title: Gplus Adapter for Salesforce - WWE option
  
  • GPAWWESalesforce does not exist. Click to create GPAWWESalesforce in 8.5.2DRAFT
    
    • GPAWWESupportedChannels does not exist. Click to create GPAWWESupportedChannels in 8.5.2DRAFT
      
    • GPAWWESupportedFeatures does not exist. Click to create GPAWWESupportedFeatures in 8.5.2DRAFT