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===Web Services Server Setting===
 
===Web Services Server Setting===
 
In order for My Agents to have states for multimedia channels, make sure to set the [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#statisticsMonitorMultimediaChannelStates|statisticsMonitorMultimediaChannelStates]] option to <tt>true</tt> in the '''server-settings.yaml''' file.
 
In order for My Agents to have states for multimedia channels, make sure to set the [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#statisticsMonitorMultimediaChannelStates|statisticsMonitorMultimediaChannelStates]] option to <tt>true</tt> in the '''server-settings.yaml''' file.
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{| class="wikitable" border="1"
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|-
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! Functionality
 +
! Workspace Privileges
 +
! Web Services Features
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|- valign="top"
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| Voice
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|
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*[[Voice#privilege.voice.can-use|privilege.voice.can-use]]
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*[[VoiceMail#privilege.voicemail.can-use|privilege.voicemail.can-use]]
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*[[Outbound#privilege.outbound.can-use|privilege.outbound.can-use]]
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*[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]]
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*[[TeamLead#privilege.teamlead.can-monitor-voice|privilege.teamlead.can-monitor-voice]]
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*[[TeamLead#privilege.teamlead.can-coach-voice|privilege.teamlead.can-coach-voice]]
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|
 +
*api-voice
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|-
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| Chat
 +
|
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*[[Chat#privilege.chat.can-use|privilege.chat.can-use]]
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*[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]]
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*[[TeamLead#privilege.teamlead.can-monitor-chat|privilege.teamlead.can-monitor-chat]]
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*[[TeamLead#privilege.teamlead.can-coach-chat|privilege.teamlead.can-coach-chat]]
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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*[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
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*[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
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*[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
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*[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
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*[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
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*[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
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*[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
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*[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
 +
*[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
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*[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
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|
 +
*api-multimedia-chat
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|-
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| Universal Contact Server (USC) Contacts for Voice Interactions
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|
 +
*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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*[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
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*[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
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*[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
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*[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
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*[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
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*[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
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*[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
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*[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
 +
*[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
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*[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
 +
|
 +
*api-ucs-voice
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|-
 +
| Email
 +
|
 +
*[[Email#privilege.email.can-use|privilege.email.can-use]]
 +
*[[Workbin#privilege.workbins.can-use|privilege.workbins.can-use]]
 +
*[[Workbin#privilege.my-team-workbins.can-use|privilege.my-team-workbins.can-use]]
 +
*[[Interaction#privilege.interaction-management.can-use|privilege.interaction-management.can-use]]
 +
*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*privilege.dashboard.open-media.can-use -- {{Editgrn_open}}I think this one is an internal option{{Editgrn_close}}
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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*[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
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*[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
 +
*[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
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*[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
 +
*[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
 +
*[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
 +
*[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
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*[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
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*[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
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*[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
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|
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*api-multimedia-email
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|-
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| Facebook
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|
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*[[Facebook#privilege.facebook-session.can-use|privilege.facebook-session.can-use]] -- {{Editgrn_open}}This one was missing in the config guide, so I added it from here http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Workspace_Web_Edition_-_Options#privilege.facebook-session.can-use. Note that the description is the same as the description for privilege.facebook.can-use.{{Editgrn_close}}
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*[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]]
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
 +
*[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
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*[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
 +
*[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
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*[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
 +
*[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
 +
*[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
 +
*[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
 +
*[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
 +
*[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
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*[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
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|
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*api-multimedia-facebook
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|-
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| Instant Messaging
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|
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*[[IM#privilege.im.can-use|privilege.im.can-use]]
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|
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*api-voice-instant-messaging
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|-
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| Twitter
 +
|
 +
*[[Twitter#privilege.twitter.can-use|privilege.twitter.can-use]]
 +
*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
 +
*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
 +
*[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
 +
*[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
 +
*[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
 +
*[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
 +
*[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
 +
*[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
 +
*[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
 +
*[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
 +
*[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
 +
*[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
 +
|
 +
*api-multimedia-twitter
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|-
 +
| WebRTC
 +
|
 +
*[[WebRTC#privilege.web-rtc.can-use|privilege.web-rtc.can-use]]
 +
|
 +
*api-devices-webrtc
 +
*api-voice
 +
|-
 +
| Workitems
 +
|
 +
*privilege.workitem.can-use -- {{Editgrn_open}}I think this one is an internal option{{Editgrn_close}}
 +
|
 +
*api-multimedia-workitem
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|-
 +
| Supervisor *
 +
()
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|
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*[[TeamLead#privilege.myagents.can-use|privilege.myagents.can-use]]
 +
|
 +
*api-supervisor-agent-control
 +
|}
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* &mdash; You must also make sure to set make sure to set the [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#statisticsMonitorMultimediaChannelStates|statisticsMonitorMultimediaChannelStates]] option to <tt>true</tt> in the '''server-settings.yaml''' file so that My Agents has states for multimedia channels.
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[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 19:49, January 14, 2016

Enabling Privileges and Features

To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges and Web Services features.

Check out the sections below for details about which privileges and features you should enable for a given task or functionality:


Voice

Workspace Privileges

Web Services Feature

  • api-voice

Chat

Workspace Privileges

Web Services Feature

  • api-multimedia-chat

Universal Contact Server (USC) Contacts for Voice Interactions

Workspace Privileges

Web Services Feature

  • api-ucs-voice

Email

Workspace Privileges

Web Services Feature

  • api-multimedia-email

Facebook

Workspace Privileges

Web Services Feature

  • api-multimedia-facebook

Instant Messaging

Workspace Privileges

Web Services Feature

  • api-voice-instant-messaging

Twitter

Workspace Privileges

Web Services Feature

  • api-multimedia-twitter

WebRTC

Workspace Privileges

Web Services Features

  • api-devices-webrtc
  • api-voice

Workitems

Workspace Privileges

  • privilege.workitem.can-use -- I think this one is an internal option

Web Services Feature

  • api-multimedia-workitem

Supervisor

You need these settings to enable supervisors to manage their agents states.

Workspace Privileges

Web Services Feature

  • api-supervisor-agent-control

Web Services Server Setting

In order for My Agents to have states for multimedia channels, make sure to set the statisticsMonitorMultimediaChannelStates option to true in the server-settings.yaml file.
















Functionality Workspace Privileges Web Services Features
Voice
  • api-voice
Chat
  • api-multimedia-chat
Universal Contact Server (USC) Contacts for Voice Interactions
  • api-ucs-voice
Email
  • api-multimedia-email
Facebook
  • api-multimedia-facebook
Instant Messaging
  • api-voice-instant-messaging
Twitter
  • api-multimedia-twitter
WebRTC
  • api-devices-webrtc
  • api-voice
Workitems
  • privilege.workitem.can-use -- I think this one is an internal option
  • api-multimedia-workitem
Supervisor *

()

  • api-supervisor-agent-control
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