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| | To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges '''and''' Web Services features. | | To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges '''and''' Web Services features. |
| | | | |
| − | Check out the sections below for details about which privileges and features you should enable for a given task or functionality: | + | Check out the table below for details about which privileges and features you should enable for a given task or functionality: |
| − | | |
| − | | |
| − | __TOC__
| |
| − | ==Voice==
| |
| − | ===Workspace Privileges===
| |
| − | *[[Voice#privilege.voice.can-use|privilege.voice.can-use]]
| |
| − | *[[VoiceMail#privilege.voicemail.can-use|privilege.voicemail.can-use]]
| |
| − | *[[Outbound#privilege.outbound.can-use|privilege.outbound.can-use]]
| |
| − | *[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]]
| |
| − | *[[TeamLead#privilege.teamlead.can-monitor-voice|privilege.teamlead.can-monitor-voice]]
| |
| − | *[[TeamLead#privilege.teamlead.can-coach-voice|privilege.teamlead.can-coach-voice]]
| |
| − | ===Web Services Feature===
| |
| − | *api-voice
| |
| − | | |
| − | ==Chat==
| |
| − | ===Workspace Privileges===
| |
| − | *[[Chat#privilege.chat.can-use|privilege.chat.can-use]]
| |
| − | *[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]]
| |
| − | *[[TeamLead#privilege.teamlead.can-monitor-chat|privilege.teamlead.can-monitor-chat]]
| |
| − | *[[TeamLead#privilege.teamlead.can-coach-chat|privilege.teamlead.can-coach-chat]]
| |
| − | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
| |
| − | *[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
| |
| − | ===Web Services Feature===
| |
| − | *api-multimedia-chat
| |
| − |
| |
| − | ==Universal Contact Server (USC) Contacts for Voice Interactions==
| |
| − | ===Workspace Privileges===
| |
| − | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
| |
| − | *[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
| |
| − | ===Web Services Feature===
| |
| − | *api-ucs-voice
| |
| − | | |
| − | ==Email==
| |
| − | ===Workspace Privileges===
| |
| − | *[[Email#privilege.email.can-use|privilege.email.can-use]]
| |
| − | *[[Workbin#privilege.workbins.can-use|privilege.workbins.can-use]]
| |
| − | *[[Workbin#privilege.my-team-workbins.can-use|privilege.my-team-workbins.can-use]]
| |
| − | *[[Interaction#privilege.interaction-management.can-use|privilege.interaction-management.can-use]]
| |
| − | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
| |
| − | *privilege.dashboard.open-media.can-use -- {{Editgrn_open}}I think this one is an internal option{{Editgrn_close}}
| |
| − | *[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
| |
| − | *[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
| |
| − | ===Web Services Feature===
| |
| − | *api-multimedia-email
| |
| − | | |
| − | ==Facebook==
| |
| − | ===Workspace Privileges===
| |
| − | *[[Facebook#privilege.facebook-session.can-use|privilege.facebook-session.can-use]] -- {{Editgrn_open}}This one was missing in the config guide, so I added it from here http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Workspace_Web_Edition_-_Options#privilege.facebook-session.can-use. Note that the description is the same as the description for privilege.facebook.can-use.{{Editgrn_close}}
| |
| − | *[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]]
| |
| − | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
| |
| − | *[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
| |
| − | | |
| − | ===Web Services Feature===
| |
| − | *api-multimedia-facebook
| |
| − | | |
| − | ==Instant Messaging==
| |
| − | ===Workspace Privileges===
| |
| − | *[[IM#privilege.im.can-use|privilege.im.can-use]]
| |
| − | ===Web Services Feature===
| |
| − | *api-voice-instant-messaging
| |
| − | | |
| − | ==Twitter==
| |
| − | ===Workspace Privileges===
| |
| − | *[[Twitter#privilege.twitter.can-use|privilege.twitter.can-use]]
| |
| − | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
| |
| − | *[[Contact#privilege.contact.can-use-assign-contact|privilege.contact.can-use-assign-contact]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-directory|privilege.contact.can-use-contact-directory]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history|privilege.contact.can-use-contact-history]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-case-data|privilege.contact.can-use-contact-history-case-data]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-detail|privilege.contact.can-use-contact-history-detail]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-history-notepad|privilege.contact.can-use-contact-history-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-information|privilege.contact.can-use-contact-information]]
| |
| − | *[[Contact#privilege.contact.can-use-contact-myhistory|privilege.contact.can-use-contact-myhistory]]
| |
| − | *[[Contact#privilege.contact.can-use-interaction-notepad|privilege.contact.can-use-interaction-notepad]]
| |
| − | *[[Contact#privilege.contact.can-use-save-contact|privilege.contact.can-use-save-contact]]
| |
| − | ===Web Services Feature===
| |
| − | *api-multimedia-twitter
| |
| − | | |
| − | ==WebRTC==
| |
| − | ===Workspace Privileges===
| |
| − | *[[WebRTC#privilege.web-rtc.can-use|privilege.web-rtc.can-use]]
| |
| − | ===Web Services Features===
| |
| − | *api-devices-webrtc
| |
| − | *api-voice
| |
| − | | |
| − | ==Workitems==
| |
| − | ===Workspace Privileges===
| |
| − | *privilege.workitem.can-use -- {{Editgrn_open}}I think this one is an internal option{{Editgrn_close}}
| |
| − | ===Web Services Feature===
| |
| − | *api-multimedia-workitem
| |
| − | | |
| − | ==Supervisor==
| |
| − | You need these settings to enable supervisors to manage their agents states.
| |
| − | ===Workspace Privileges===
| |
| − | *[[TeamLead#privilege.myagents.can-use|privilege.myagents.can-use]]
| |
| − | ===Web Services Feature===
| |
| − | *api-supervisor-agent-control
| |
| − | ===Web Services Server Setting===
| |
| − | In order for My Agents to have states for multimedia channels, make sure to set the [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#statisticsMonitorMultimediaChannelStates|statisticsMonitorMultimediaChannelStates]] option to <tt>true</tt> in the '''server-settings.yaml''' file.
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| | {| class="wikitable" border="1" | | {| class="wikitable" border="1" |
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| | *api-multimedia-chat | | *api-multimedia-chat |
| | |- | | |- |
| − | | Universal Contact Server (USC) Contacts for Voice Interactions | + | | Universal Contact Server (USC)<br/>Contacts for Voice Interactions |
| | | | | | |
| | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] | | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] |
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| | | Facebook | | | Facebook |
| | | | | | |
| − | *[[Facebook#privilege.facebook-session.can-use|privilege.facebook-session.can-use]] -- {{Editgrn_open}}This one was missing in the config guide, so I added it from [[http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Workspace_Web_Edition_-_Options#privilege.facebook-session.can-use here]]. Note that the description is the same as the description for privilege.facebook.can-use.{{Editgrn_close}} | + | *[[Facebook#privilege.facebook-session.can-use|privilege.facebook-session.can-use]] -- {{Editgrn_open}}This one <br/>was missing in the config guide, so I added it from <br/>[http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Workspace_Web_Edition_-_Options#privilege.facebook-session.can-use here]. Note that the description is the same as the <br/>description for privilege.facebook.can-use.{{Editgrn_close}} |
| | *[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]] | | *[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]] |
| | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] | | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] |
