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= Table INTERACTION_RESOURCE_STATE =
 
= Table INTERACTION_RESOURCE_STATE =
  
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{{PDMColumn
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|colName=INTERACTION_RESOURCE_STATE_KEY
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|colDesc=The primary key of this table and the surrogate key that is used to join this dimension table to the fact tables.
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}}
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{{PDMColumn
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|colName=CREATE_AUDIT_KEY
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|colDesc=The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
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}}
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{{PDMColumn
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|colName=UPDATE_AUDIT_KEY
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|colDesc=The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
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}}
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{{PDMColumn
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|colName=STATE_NAME
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|colDesc=The media-neutral resource state. This field is set to one of the following values:
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- Initiate
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- Alert
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- Connect
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- Hold
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- Wrap
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- Unknown
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See STATE_NAME_CODE for descriptions of possible states. This value can change with localization.
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}}
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{{PDMColumn
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|colName=STATE_NAME_CODE
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|colDesc=The code of the media-neutral resource state. One of the following values:
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- INITIATE--Indicates that a resource initiated an interaction and that there is no other party on the interaction yet. This state is part of  State=3 (connected) that is reported by ICON.
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- ALERT--Indicates that a resource is being alerted of an attempt for a new interaction to be connected to the agent’s device. This state corresponds to State=2 (alerting) that is reported by ICON.
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- CONNECT--Indicates a state in which the agent is known to be participating in the call, according to the state of the agent's device. This state is part of State=3 (connected) that is reported by ICON.
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- HOLD--Indicates a state in which the agent places another party on hold. This state corresponds to State=4 (hold) that is reported by ICON.
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- WRAP--This state may occur after the interaction is disconnected, when the agent goes to an After Call Work (ACW) state, or “wrap up” state, and when the reporting has enough information to associate this WRAP state to a specific interaction (either ACW started during a specific single interaction or it was initiated within a certain timeout after completion of the related interaction).
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- UNKNOWN--The state in which there is no relationship between the call and the device.
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This value does not change with localization.
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}}
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{{PDMColumn
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|colName=STATE_ROLE
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|colDesc=The media-neutral role of the resource state. This field is set to one of the following values:
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- Initiator
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- Receiver
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- Unknown
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This value can change with localization.
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}}
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{{PDMColumn
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|colName=STATE_ROLE_CODE
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|colDesc=The code of the state role. This field is set to one of the following values:
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- INITIATOR
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- RECEIVER
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- UNKNOWN
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This value does not change with localization.
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}}
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{{PDMColumn
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|colName=STATE_DESCRIPTOR
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|colDesc=For voice interactions, the detailed classification that describes the resource state. This field is set to one of the following values:
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- Inbound
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- Internal
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- Outbound
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- Outbound_OCS
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- Consult
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- Unknown
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The value can change with localization.
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}}
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{{PDMColumn
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|colName=STATE_DESCRIPTOR_CODE
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|colDesc=The code of the resource state descriptor. This field is set to one of the following values:
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- INBOUND
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- INTERNAL
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- OUTBOUND
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- OUTBOUND_OCS
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- CONSULT
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- UNKNOWN
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This value does not change with localization.
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}}
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{{PDMColumn
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|colName=PURGE_FLAG
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|colDesc=This field is reserved.
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}}
  
 
[[Category:V:GIM:8.5DRAFT]]
 
[[Category:V:GIM:8.5DRAFT]]

Revision as of 14:17, May 5, 2016

Table INTERACTION_RESOURCE_STATE

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