Documentation:HTCC:IWWDep:GKCConfigurationOptions:8.5.2DRAFT

Knowledge Center

Workspace Web Edition provides the following options for managing Knowledge Center:

privilege.knowledge-center.can-author

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Enables an agent to suggest new content to knowledge bases.

privilege.knowledge-center.can-use

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Permission to use the Knowledge center. Plugin will not load without this option set to true.

knowledge-center.url

• Default Value: none
• Valid Values: Valid HTTP URL
• Changes take effect: When the session is started or restarted.
• Description: URL of the Knowledge Center cluster. For example, http://host:port/gks-server/v1. Typically, this is the load balancer's URL.

knowledge-center.auth-active

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.

knowledge-center.auth-user

• Default Value: none
• Valid Values: Valid user ID
• Changes take effect: When the session is started or restarted.
• Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.auth-password

• Default Value: none
• Valid Values: Valid password
• Changes take effect: When the session is started or restarted.
• Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.customerId

• Default Value: none
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the contact attribute that is used to match with a customerId.

knowledge-center.kbId

• Default Value: none
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.

knowledge-center.question

• Default Value: none
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.

knowledge-center.sessionId

• Default Value: none
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.