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Workspace Web Edition provides the following options for managing Knowledge Center: | Workspace Web Edition provides the following options for managing Knowledge Center: | ||
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====knowledge-center.auth-active==== | ====knowledge-center.auth-active==== | ||
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* Default Value: <tt>false</tt> | * Default Value: <tt>false</tt> | ||
* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server. | * Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server. | ||
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====knowledge-center.auth-user==== | ====knowledge-center.auth-user==== | ||
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* Default Value: none | * Default Value: none | ||
* Valid Values: Valid user ID | * Valid Values: Valid user ID | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server. | * Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server. | ||
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====knowledge-center.auth-password==== | ====knowledge-center.auth-password==== | ||
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* Default Value: none | * Default Value: none | ||
* Valid Values: Valid password | * Valid Values: Valid password | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server. | * Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server. | ||
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====knowledge-center.customerId==== | ====knowledge-center.customerId==== | ||
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* Default Value: none | * Default Value: none | ||
* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the contact attribute that is used to match with a customerId. | * Description: Specifies the name of the contact attribute that is used to match with a customerId. | ||
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====knowledge-center.kbId==== | ====knowledge-center.kbId==== | ||
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* Default Value: none | * Default Value: none | ||
* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to. | * Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to. | ||
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====knowledge-center.question==== | ====knowledge-center.question==== | ||
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* Default Value: none | * Default Value: none | ||
* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key. | * Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key. | ||
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====knowledge-center.sessionId ==== | ====knowledge-center.sessionId ==== | ||
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* Default Value: none | * Default Value: none | ||
* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction. | * Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction. | ||
| − | + | ====knowledge-center.url==== | |
| + | * Default Value: none | ||
| + | * Valid Values: Valid HTTP URL | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: URL of the Knowledge Center cluster. For example, http://''host'':''port''/gks-server/v1. Typically, this is the load balancer's URL. | ||
| + | ====privilege.knowledge-center.can-author==== | ||
| + | * Default Value: <tt>true</tt> | ||
| + | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Enables an agent to suggest new content to knowledge bases. | ||
| + | ====privilege.knowledge-center.can-use==== | ||
| + | * Default Value: <tt>false</tt> | ||
| + | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
| + | * Changes take effect: When the session is started or restarted. | ||
| + | * Description: Permission to use the Knowledge center. Plugin will not load without this option set to <tt>true</tt>. | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 19:48, February 1, 2018
Knowledge Center
Contents
- 1 Knowledge Center
- 1.1 knowledge-center.auth-active
- 1.2 knowledge-center.auth-user
- 1.3 knowledge-center.auth-password
- 1.4 knowledge-center.customerId
- 1.5 knowledge-center.kbId
- 1.6 knowledge-center.question
- 1.7 knowledge-center.sessionId
- 1.8 knowledge-center.url
- 1.9 privilege.knowledge-center.can-author
- 1.10 privilege.knowledge-center.can-use
Workspace Web Edition provides the following options for managing Knowledge Center:
knowledge-center.auth-active
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.
knowledge-center.auth-user
- Default Value: none
- Valid Values: Valid user ID
- Changes take effect: When the session is started or restarted.
- Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.
knowledge-center.auth-password
- Default Value: none
- Valid Values: Valid password
- Changes take effect: When the session is started or restarted.
- Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.
knowledge-center.customerId
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the contact attribute that is used to match with a customerId.
knowledge-center.kbId
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.
knowledge-center.question
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.
knowledge-center.sessionId
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.
knowledge-center.url
- Default Value: none
- Valid Values: Valid HTTP URL
- Changes take effect: When the session is started or restarted.
- Description: URL of the Knowledge Center cluster. For example, http://host:port/gks-server/v1. Typically, this is the load balancer's URL.
privilege.knowledge-center.can-author
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Enables an agent to suggest new content to knowledge bases.
privilege.knowledge-center.can-use
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Permission to use the Knowledge center. Plugin will not load without this option set to true.
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