| Line 5: | Line 5: | ||
|shortDesc = Allows facts to be described by the state of the associated agent resource. Each row describes one distinct media-specific agent state. | |shortDesc = Allows facts to be described by the state of the associated agent resource. Each row describes one distinct media-specific agent state. | ||
|description = This subject area provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states. | |description = This subject area provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states. | ||
| − | |diagram = | + | |diagram = SubjArea-IxnResState |
}} | }} | ||
[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Revision as of 14:52, May 6, 2016
Interaction_Resource_State Subject Area
This subject area provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states.
File:GIM-SubjArea-IxnResState-Ora.png
Interaction_Resource_State Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| INTERACTION_RESOURCE_STATE | Allows facts to be described by the states of contact center resources, as resources are offered and handle interactions. |
| IXN_RESOURCE_STATE_FACT | Provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
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