Revision as of 19:07, August 17, 2016

Interaction Subject Area

This subject area represents interactions from the perspective of a customer experience.

Table/View	Description
DATE_TIME	Allows facts to be described by attributes of a calendar date and 15-minute interval.
INTERACTION_DESCRIPTOR	Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.
INTERACTION_FACT	Represents interactions from the perspective of a customer experience.
INTERACTION_TYPE	Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.
MEDIA_TYPE	Allows facts to be described based on media type, such as Voice.
REQUESTED_SKILL	Allows facts to be described based on a combination of requested skills and minimum skill proficiencies.
REQUESTED_SKILL_COMBINATION	Allows facts to be described by a single string field that represents the full combination of requested skills and proficiencies.

@@ Line 5: / Line 5: @@
 |shortDesc = Represents interactions from the perspective of a customer experience.
 |description = This subject area represents interactions from the perspective of a customer experience.
-{{Editgrn_open}}Tanya, don't you think we can get rid of the following note now?{{Editgrn_close}}
-'''Note:''' In 7.x releases, this subject area included voice and multimedia extension tables (VOICE_IXN_FACT_EXT and MMEDIA_IXN_FACT_EXT), which are now replaced with fields within the INTERACTION_FACT table.
 |diagram = SubjArea-Interaction
 }}
 [[Category:V:GIM:8.5DRAFT]]