(Update with the copy of version: 8.5PDMSource) |
|||
| Line 6: | Line 6: | ||
|shortDesc = Represents interactions from the perspective of a customer experience. | |shortDesc = Represents interactions from the perspective of a customer experience. | ||
|description = This subject area represents interactions from the perspective of a customer experience. | |description = This subject area represents interactions from the perspective of a customer experience. | ||
| − | |diagram = | + | |diagram = SA-Interaction |
}} | }} | ||
</onlyinclude> | </onlyinclude> | ||
[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Latest revision as of 01:20, November 8, 2016
Interaction Subject Area
This subject area represents interactions from the perspective of a customer experience.
Interaction Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| INTERACTION_DESCRIPTOR | Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment. |
| INTERACTION_FACT | Represents interactions from the perspective of a customer experience. |
| INTERACTION_TYPE | Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| REQUESTED_SKILL | Allows facts to be described based on a combination of requested skills and minimum skill proficiencies. |
| REQUESTED_SKILL_COMBINATION | Allows facts to be described by a single string field that represents the full combination of requested skills and proficiencies. |
This page was last edited on November 8, 2016, at 01:20.
Comments or questions about this documentation? Contact us for support!