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Web Engagement Cluster:engagement:defaultEngagementChannel

(Created page with "{{PubOption |hidden=false |default= |valid= proactiveChat, proactiveCallback |takeseffect=Immediately |shortdesc=Specifies the name of the default engagement channel. If...")
 
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|hidden=false
 
|hidden=false
 
|default=
 
|default=
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|valid=
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|valid=The name of an engagement channel that is known to the Engagement Logic strategy. The valid out-of-the-box values are proactiveChat and proactiveCallback.
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proactiveChat, proactiveCallback
 
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|takeseffect=Immediately
 
|takeseffect=Immediately
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|shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of pacing algorithm are ignored. Genesys recommends that you only set this option during application development.
+
|shortdesc=Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.
 
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{{DraftOption}}
 
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{{PubExtended}}
 
{{PubExtended}}
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{{DraftExtended}}
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{{OptionCreate
 
{{OptionCreate
 
|component=Web_Engagement_Cluster
 
|component=Web_Engagement_Cluster
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|section=engagement
 
|section=engagement
 
|parameter=defaultEngagementChannel
 
|parameter=defaultEngagementChannel
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|groupid=groupMain
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|groupid=
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|groupname=Settings for SM Server
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|groupname=
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|format=chooseOne
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|format=string
 
|displayname=defaultEngagementChannel
 
|displayname=defaultEngagementChannel
 
}}
 
}}
  
 
[[Category:Web_Engagement_Cluster_options]]
 
[[Category:Web_Engagement_Cluster_options]]

Revision as of 00:23, March 16, 2018



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Published Option

defaultEngagementChannel

Default Value:
Valid Values: The name of an engagement channel that is known to the Engagement Logic strategy. The valid default values are proactiveChat and proactiveCallback.
Changes Take Effect: Immediately


Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the default Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.

Draft Option

No draft option

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