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Web Engagement Cluster:pacing:chatGroups

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|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
 
|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
 
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|hidden=false
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|default=Web Engagement Chat
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One or more chat group names. You must separate multiple groups with a comma (,). For example: Chat Group 1,Chat Group 2.
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|takeseffect=After start/restart
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|shortdesc=Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.
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{{PubExtended}}
 
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{{DraftExtended}}

Revision as of 20:18, March 22, 2018


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Published Option

chatGroups

Default Value:
Valid Values: Comma-separated list of group names. Each item should be the valid name of an Agent Group in the Genesys Configuration Layer. For example: Chat Group 1,Chat Group 2.
Changes Take Effect: After start/restart

This option is mandatory.

Specifies a list of groups used by the pacing algorithm for predictions on the chat channel.

Draft Option

No draft option

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