Documentation:HTCC:IWWDep:SIPEndpoint:8.5.2DRAFT

SIP Endpoint

Workspace Web Edition provides the following options for managing SIP Endpoints, such as the Genesys Softphone:

privilege.sipendpoint.can-use

• Default value : false
• Valid values : true, false
• Change take effect : When the session is started or restarted.
• Description : Enables use of Genesys Softphone. Depends on privilege.voice.can-use.

privilege.sipendpoint.can-change-microphone-volume

• Default value : false
• Valid values : true, false
• Changes take effect : When the session is started or restarted.
• Description : Allows agents to change the volume of the microphone. Depends on privilege.voice.can-use and privilege.sipendpoint.can-use.

privilege.sipendpoint.can-change-speaker-volume

• Default value : false
• Valid values : true, false
• Changes take effect : When the session is started or restarted.
• Description : Allows agents to change the volume of the speaker. Depends on privilege.voice.can-use and privilege.sipendpoint.can-use.

privilege.sipendpoint.can-mute-microphone

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows agents to mute and unmute the microphone. Depends on privilege.voice.can-use and privilege.sipendpoint.can-use.

privilege.sipendpoint.can-mute-speaker

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows agents to mute and unmute the speaker. Depends on privilege.voice.can-use and privilege.sipendpoint.can-use.

sipendpoint.uri

• Default value:
• Valid values: A correct URI
• Change take effect: When the session is started or restarted.
• Description : URI of the SIP endpoint.

sipendpoint.sip-server-address

• Default value:
• Valid values: Any valid IP address or host name
• Change take effect: When the session is started or restarted.
• Description: Address of the sip server

sipendpoint.register-interval

• Default value: 1500
• Valid values: A correct integer
• Change take effect: When the session is started or restarted.
• Description: Interval in milliseconds between each register on the Genesys Softphone.

sipendpoint.register-max-attempts

• Default value: 10
• Valid values: A correct integer
• Change take effect: When the session is started or restarted.
• Description: Number of failed attempts allowed on check if register is done.

sipendpoint.ping-interval

• Default value: 2000
• Valid values: A correct integer
• Change take effect: When the session is started or restarted.
• Description : Interval in milliseconds between each ping of the Genesys Softphone.

sipendpoint.max-failed-ping

• Default value: 5
• Valid values: A correct integer
• Change take effect: When the session is started or restarted.
• Description: Number of failed pings allowed on Genesys Softphone.

sipendpoint.transport-protocol

• Default Value: UDP
• Valid Values: UDP, TCP, TLS
• Change take effect : When the session is started or restarted.
• Description: Specify whether UDP, TCP, or TLS is used for the SIP transport protocol.