(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
||
| Line 5: | Line 5: | ||
* [[EnablingFeatures|Enabling Privileges and Features]] | * [[EnablingFeatures|Enabling Privileges and Features]] | ||
* [[SettingUpAgents|Setting Up Agents On The System]] | * [[SettingUpAgents|Setting Up Agents On The System]] | ||
| + | * [[SettingUpSupervisors|Setting Up Supervisors On The System]] | ||
* [[AgentLoginAndAuthentication|Agent Login And Authentication]] | * [[AgentLoginAndAuthentication|Agent Login And Authentication]] | ||
* [[EnablingComms|Enabling Internal And External Communications]] | * [[EnablingComms|Enabling Internal And External Communications]] | ||
Revision as of 12:40, June 8, 2018
Provisioning Workspace Web Edition
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Enabling Privileges and Features
- Setting Up Agents On The System
- Setting Up Supervisors On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- OutboundContact
- Enabling Co-browse Sessions
Comments or questions about this documentation? Contact us for support!