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(Cloud Implementation)
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|See [[ConfigurationCloud|Configuration]] for details.
 
|See [[ConfigurationCloud|Configuration]] for details.
 
|-
 
|-
|5. Start HTCC and test the configuration.
+
|4. Start HTCC and test the configuration.
 
|See [[StartHTCC|Starting and Testing HTCC]] for instructions.
 
|See [[StartHTCC|Starting and Testing HTCC]] for instructions.
 
|-
 
|-
|6. Plan your Cloud deployment of Contact Centers and Genesys Environments.
+
|5. Plan your Cloud deployment of Contact Centers and Genesys Environments.
 
|See [[PlanYourDeployment|Planning your Deployment]] for information.
 
|See [[PlanYourDeployment|Planning your Deployment]] for information.
 
|-
 
|-
|7. Create your Contact Center(s).
+
|6. Create your Contact Center(s).
 
|
 
|
 
|-
 
|-
|8. (Optional) Change default Contact Center feature configuration.
+
|7. (Optional) Change default Contact Center feature configuration.
 
| If desired, change the [[FeatureConfiguration|default feature assignment]].
 
| If desired, change the [[FeatureConfiguration|default feature assignment]].
 
|-
 
|-
|9. Test with the User Interface.
+
|8. Test with the User Interface.
 
| See .
 
| See .
 
|}
 
|}
 
  
 
==Premise Impelementation==
 
==Premise Impelementation==

Revision as of 17:48, August 19, 2013

Installing and Deploying HTCC/Interaction Workspace Web Edition

Cloud Implementation

Objective Related procedures and actions
1. Review the prerequisites, including installation of Cassandra. See the Prerequisites page.
2. Install HTCC. See Install HTCC for details.
3. Configure HTCC. See Configuration for details.
4. Start HTCC and test the configuration. See Starting and Testing HTCC for instructions.
5. Plan your Cloud deployment of Contact Centers and Genesys Environments. See Planning your Deployment for information.
6. Create your Contact Center(s).
7. (Optional) Change default Contact Center feature configuration. If desired, change the default feature assignment.
8. Test with the User Interface. See .

Premise Impelementation

Objective Related procedures and actions
1. Review the prerequisites, including installation of Cassandra. See the Prerequisites page.
2. Install HTCC. See Install HTCC for details.
3. Configure HTCC. See Premise Configuration for details.
5. Start HTCC and test the configuration. See Starting and Testing HTCC for instructions.
6. (Optional) Change default Contact Center feature configuration. If desired, change the default feature assignment.
7. Test with the User Interface. See .
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