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|See [[ConfigurationCloud|Configuration]] for details. | |See [[ConfigurationCloud|Configuration]] for details. | ||
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− | | | + | |4. Start HTCC and test the configuration. |
|See [[StartHTCC|Starting and Testing HTCC]] for instructions. | |See [[StartHTCC|Starting and Testing HTCC]] for instructions. | ||
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− | | | + | |5. Plan your Cloud deployment of Contact Centers and Genesys Environments. |
|See [[PlanYourDeployment|Planning your Deployment]] for information. | |See [[PlanYourDeployment|Planning your Deployment]] for information. | ||
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− | | | + | |6. Create your Contact Center(s). |
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|- | |- | ||
− | | | + | |7. (Optional) Change default Contact Center feature configuration. |
| If desired, change the [[FeatureConfiguration|default feature assignment]]. | | If desired, change the [[FeatureConfiguration|default feature assignment]]. | ||
|- | |- | ||
− | | | + | |8. Test with the User Interface. |
| See . | | See . | ||
|} | |} | ||
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==Premise Impelementation== | ==Premise Impelementation== |
Revision as of 17:48, August 19, 2013
Installing and Deploying HTCC/Interaction Workspace Web Edition
Cloud Implementation
Objective | Related procedures and actions |
---|---|
1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
2. Install HTCC. | See Install HTCC for details. |
3. Configure HTCC. | See Configuration for details. |
4. Start HTCC and test the configuration. | See Starting and Testing HTCC for instructions. |
5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | See Planning your Deployment for information. |
6. Create your Contact Center(s). | |
7. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
8. Test with the User Interface. | See . |
Premise Impelementation
Objective | Related procedures and actions |
---|---|
1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
2. Install HTCC. | See Install HTCC for details. |
3. Configure HTCC. | See Premise Configuration for details. |
5. Start HTCC and test the configuration. | See Starting and Testing HTCC for instructions. |
6. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
7. Test with the User Interface. | See . |
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