JMcMonagle (talk | contribs) (→Premise Impelementation) |
JMcMonagle (talk | contribs) (→Premise Implementation) |
||
| Line 45: | Line 45: | ||
| See [[ConfigurationPremise| Premise Configuration]] for details. | | See [[ConfigurationPremise| Premise Configuration]] for details. | ||
|- | |- | ||
| − | | | + | |4. Start HTCC and test the configuration. |
|See [[StartHTCC|Starting and Testing HTCC]] for instructions. | |See [[StartHTCC|Starting and Testing HTCC]] for instructions. | ||
|- | |- | ||
| − | | | + | |5. (Optional) Change default Contact Center feature configuration. |
| If desired, change the [[FeatureConfiguration|default feature assignment]]. | | If desired, change the [[FeatureConfiguration|default feature assignment]]. | ||
|- | |- | ||
| − | | | + | |6. Test with the User Interface. |
| See [[TestingUI| Testing the User Interface with HTCC]]. | | See [[TestingUI| Testing the User Interface with HTCC]]. | ||
|} | |} | ||
[[Category:V:HTCC:8.5.0]] | [[Category:V:HTCC:8.5.0]] | ||
Revision as of 18:52, August 19, 2013
Installing and Deploying HTCC/Interaction Workspace Web Edition
Cloud Implementation
| Objective | Related procedures and actions |
|---|---|
| 1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
| 2. Install HTCC. | See Install HTCC for details. |
| 3. Configure HTCC. | See Cloud Configuration for details. |
| 4. Start HTCC and test the configuration. | See Starting and Testing HTCC for instructions. |
| 5. Plan your Cloud deployment of Contact Centers and Genesys Environments. | See Planning your Deployment for information. |
| 6. Create your Contact Center(s). | |
| 7. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
| 8. Test with the User Interface. | See Testing the User Interface with HTCC. |
Premise Implementation
| Objective | Related procedures and actions |
|---|---|
| 1. Review the prerequisites, including installation of Cassandra. | See the Prerequisites page. |
| 2. Install HTCC. | See Install HTCC for details. |
| 3. Configure HTCC. | See Premise Configuration for details. |
| 4. Start HTCC and test the configuration. | See Starting and Testing HTCC for instructions. |
| 5. (Optional) Change default Contact Center feature configuration. | If desired, change the default feature assignment. |
| 6. Test with the User Interface. | See Testing the User Interface with HTCC. |
Comments or questions about this documentation? Contact us for support!