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(→‎privilege.active-recording.can-use)
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* Valid Values: <tt>true</tt>, <tt>false</tt>
 
* Valid Values: <tt>true</tt>, <tt>false</tt>
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
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* Description: Specifies whether the agent can record voice calls. '''Note:''' The <tt>true</tt> value switches on recording only if the same <tt>interaction-workspace</tt> option is also enabled. However, the <tt>false</tt> value switches off recording without consideration of the <tt>interaction-workspace</tt> option value.
 
* Description: Specifies whether the agent can record voice calls. '''Note:''' The <tt>true</tt> value switches on recording only if the same <tt>interaction-workspace</tt> option is also enabled. However, the <tt>false</tt> value switches off recording without consideration of the <tt>interaction-workspace</tt> option value.
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Revision as of 13:41, April 26, 2017

Active Recording

Workspace Web Edition provides options that enable agents to control their recordings:

privilege.active-recording.can-monitor-recording

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows agents to monitor voice recording. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-pause

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to pause the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-resume

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to resume the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-start

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to start the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-stop

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows an agent to stop the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-use

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether the agent can record voice calls. Note: The true value switches on recording only if the same interaction-workspace option is also enabled. However, the false value switches off recording without consideration of the interaction-workspace option value.
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