Documentation:HTCC:IWWDepTOC8.5.2DRAFT

Welcome title: Web Services and Applications Configuration Guide

ProductOverview title: What is Web Services and Applications?

ConfigAdmin title: Configuration and Administration by Using Options and Annexes

Provisioning title: Provisioning Workspace Web Edition

• IntroToConfigOptions title: Introduction To Configuration Options
  
• EnablingFeatures title: Enabling Privileges and Features
  
• SettingUpAgents title: Setting Up Agents On The System
  
• AgentLoginAndAuthentication title: Agent Login And Authentication
  
• EnablingComms title: Enabling Internal And External Communications
  
• SIPPhoneConfig title: Configuring for Genesys Softphone integration
  
• HandlingInteractions title: Handling Interactions
  
  • IntVoice title: Voice Interactions
    
  • IntVoicemail title: Voicemail
    
  • IntOutboundCampaigns title: Outbound campaign interactions
    
  • IntEmail title: Email Interactions
    
  • IntChat title: Chat Interactions
    
  • IntFacebook title: Facebook Interactions
    
  • IntTwitter title: Twitter Interactions
    
  • CustomerCase title: Customer Case
    
  • IntWorkbins title: Workbins
    
  • IntWorkitems title: Workitem interactions
    
  • IntSRL title: Standard Responses Library
    
  • IntHierarchical title: Hierarchical Dispositions
    
• EnablingAgentstoViewKPIs title: Enabling Agents to View KPIs and Contact Center Statistics
  
• ActionCodes title: Configuring Not Ready Reason Codes
  
• EmailQA title: Email Quality Assurance
  
• EnablingAgentsToManageContacts title: Enabling Agents To Manage Contacts
  
• OutboundContact title: Outbound Contact - Provisioning Case Data
  
• InteractionManagement title: Enabling Supervisors to Manage Workbins and Queues
  
• Cobrowse title: Enabling Co-browse Sessions
  
• ConfigUI title: Configuring Views
  
• AdvancedSearch title: Enabling advanced search for Contact Interaction History
  
• InteractionsSearch title: Enabling the Interactions Search view
  
• MyHistorySearch title: Enabling advanced search for My History
  
• ActiveRecordingSetup title: Active Recording Setup
  
• ConfigurationOptions title: Workspace Web Edition Configuration Options
  
  • Accessibility title: Accessibility
    
  • ActiveRecording title: Active Recording
    
  • AgentStatus title: Agent Status
    
  • Application title: Application
    
  • CaseData title: Case Data
    
  • Chat title: Chat
    
  • Co-browse title: Co-browse
    
  • Contact title: Contact
    
  • ContactCenterStatistics title: Contact Center Statistics
    
  • Email title: Email
    
  • Expression title: Expression
    
  • Facebook title: Facebook
    
  • Feedback title: Feedback
    
  • IM title: IM
    
  • Interaction title: Interaction
    
  • Toast title: Interaction Preview (Toast)
    
  • Intercommunication title: Intercommunication
    
  • GKCConfigurationOptions title: Knowledge Center
    
  • KPI title: KPI
    
  • LoginVoice title: Login
    
  • MainWindow title: Main Window
    
  • Outbound title: Outbound
    
  • Rebranding title: Rebranding
    
  • ScreenRecording title: Screen Recording Client
    
  • Security title: Security
    
  • ServiceClientAPI title: Service Client API
    
  • SIPEndpoint title: SIP Endpoint
    
  • StandardResponse title: Standard Response
    
  • TeamCommunicator title: Team Communicator
    
  • TeamLead title: Team Lead
    
  • Twitter title: Twitter
    
  • UpdateOnStartup title: Update on Startup
    
  • Views title: Views
    
  • Voice title: Voice
    
  • VoiceMail title: Voicemail
    
  • ConfigurationOptionsForGWE title: Web Engagement
    
  • WebRTC title: WebRTC
    
  • Workbin title: Workbin
    
  • Workitem title: Workitems
    
  • OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
    

GPAProvisioning title: Provisioning Gplus Adapter for Salesforce

• GPAA title: Gplus Adapter for Salesforce
  
• GPAB title: Gplus Adapter for Salesforce - WWE Option
  
• GPAConfig title: Gplus Adapter for Salesforce Configuration Options
  

DisasterRecovery title: Disaster Recovery