Documentation:HTCC:API:ChatSendCustomNoticeToAgents:8.5.2DRAFT

SendCustomNoticeToAgents

This operation is part of the Chat API section of the Web Services API.

Overview

This request sends a custom notice only to agents who are in a conference or consultation.

Request URL	/api/v2/me/chats/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SendCustomNoticeToAgents
noticeText	The notice text to send to agents in a conference or consultation.
text	(Optional) The text to send to the customer.
messageType	(Optional) Defines the message type. Note that this parameter must be provided together with the text parameter.
treatAs	(Optional) Specifies how the message should be treated: Normal or System. Note that this parameter must be provided together with the text parameter.

Sample

Request

POST api/v2/me/chats/0000RaB4Q006001K
{
  "operationName": "SendCustomNoticeToAgents",
  "noticeText": "This is a custom notice to Agents"
}

Response

{
  "statusCode": 0
}

Notification

{
    "chatPath": "/chats/0000RaB4Q006001K",
    "messages": [
        {
            "index": 5,
            "noticeText": "This is a custom notice to Agents",
            "from": {
                "participantId": "0093564DAC510041",
                "type": "Agent",
                "uri": "http://localhost:8090/api/v2/users/4ff5b43c856d4cb2a3d6c20a88740257",
                "visibility": "All",
                "path": "/users/4ff5b43c856d4cb2a3d6c20a88740257",
                "nickname": "TestName",
                "id": "0093564DAC510041"
            },
            "timestamp": "2015-11-19 13:02:43.000+0200",
            "visibility": "Agents",
            "type": "CustomNotice",
            "timestampSeconds": 1447930963000L
        }
    ],
    "notificationType": "NewMessages",
    "messageType": "MessageLogUpdated",
    "chatUri": "http://localhost:8090/api/v2/chats/0000RaB4Q006001K"
}