Documentation:HTCC:DepTOC8.5.2DRAFT

Welcome title: Web Services and Applications Deployment Guide

ProductOverview title: Overview

• Architecture title: Architecture
  
• LoadBalancing title: Load balancing
  
• InteractionServerCluster title: Support for Interaction Server Cluster
  
• CometD title: CometD
  

InstallingAndDeploying title: Planning your deployment

• Prerequisites title: Prerequisites
  
• InstallingAndDeployingJetty title: Installing and configuring Jetty
  
• InstallingAndDeployingCassandra title: Installing and configuring Cassandra
  
  • InstallCassandra2x title: Installing and Deploying Cassandra 2.2
    
  • UpgradingCassandraTo2x title: Upgrading Cassandra to 2.2
    

InstallationProcedures title: Installing

• DeployWebApp title: Deploying the web application
  
  • DeployWebAppLegacy50 title: Deploying the web application for 8.5.201.50 or later
    
  • DeployWebAppLegacy title: Deploying the web application for 8.5.201.09 or earlier
    
• InitializingCassandra title: Initializing Cassandra
  

ConfigurationPremise title: Configuring Web Services settings

• ConfigurationPremiseLegacy title: Configuring Web Services for 8.5.201.09 or earlier
  

multiDCDepExample title: Multiple Data Center Deployment

Features title: Configuring and enabling Web Services features

• ReportingConfiguration title: Reporting
  
• Elasticsearch title: Elasticsearch
  
• ChatEmail title: Consultation, conference, and transfer through a queue for chat
  
• ContactAvailability title: Contact availability
  
• AgentGrpAvail title: Agent Group Availability (for Voice)
  
• EnablingFeatures title: Enabling features in the Feature Definitions file
  

Security title: Configuring security

• SecuredConnections title: Transport Layer Security (TLS)
  
• SecuredConnectionsSAML title: SAML authentication
  
• CassandraAuthentication title: Cassandra authentication
  
• CSRFProtection title: CSRF protection
  
• CORS title: CORS filter
  
• SecuredConnectionsSAMLHTCCFlow title: Web Services authentication flow
  
• PasswordEncryption title: Password encryption
  

StartHTCC title: Starting and testing

HTCCConfigurationOptionsReference title: Web Services configuration options

DeployGplusSalesforce title: Gplus Adapter for Salesforce

• GplusSalesforceStandard title: Deploying Gplus Adapter for Salesforce
  
  • GplusSalesforceDeploy title: Installing and configuring the adapter in Salesforce
    
• GplusSalesforceWWE title: Deploying Gplus Adapter for Salesforce - WWE Option
  
  • GplusSalesforceDeployWWE title: Installing and configuring the adapter in Salesforce - WWE option
    
  • GPlusSalesforceDeployLightning title: Enabling Lightning Experience
    

DeployGplusZendesk title: Gplus Adapter for Zendesk

• GplusZendeskDeployWWE title: Installing and configuring the adapter in Zendesk
  

Troubleshooting title: Troubleshooting