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| − | Genesys PureEngage Cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively | + | Genesys PureEngage Cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce. |
* [[DeployGplusSalesforce#Gplus_Adapter_for_Salesforce|Gplus Adapter for Salesforce]] | * [[DeployGplusSalesforce#Gplus_Adapter_for_Salesforce|Gplus Adapter for Salesforce]] | ||
* [[DeployGplusSalesforce#Agent_Desktop_in_Salesforce_Console|Agent Desktop in Salesforce Console]] | * [[DeployGplusSalesforce#Agent_Desktop_in_Salesforce_Console|Agent Desktop in Salesforce Console]] | ||
Revision as of 12:29, September 12, 2018
Salesforce
Genesys PureEngage Cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce.
Gplus Adapter for Salesforce
Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.
Browser Support
The adapter supports the following web browsers:
- Microsoft Internet Explorer 10 and 11
- Google Chrome 38+
- Firefox 34+
To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained here.
Agent Desktop in Salesforce Console
Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features:
- Voice
- Chat
- Outbound Preview
- Voice and Chat Supervision (monitoring, coaching, barge-in)
Browser Support
Agent Desktop in Salesforce Console supports the following web browsers:
- Microsoft Internet Explorer 11+
- Google Chrome 38+
- Firefox 34+
To deploy Agent Desktop in Salesforce Console, complete the procedure explained here.