(Update with the copy of version: 8.5.0) |
(Update with the copy of version: draft) |
||
| Line 11: | Line 11: | ||
*[[umgrContact|Contact options]] | *[[umgrContact|Contact options]] | ||
*[[umgrStandardResponse|Standard Response Library options]] | *[[umgrStandardResponse|Standard Response Library options]] | ||
| + | *[[ASSoftphone|Genesys Softphone options]] | ||
*[[umgrFeedback|Feedback options]] | *[[umgrFeedback|Feedback options]] | ||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 11:49, December 7, 2017
Desktop Options
To configure desktop options, click Contact Center Settings > Desktop Options. On the Desktop Options page, you can select the channels and other options that are available to all agents and users in your contact center. The options on the Desktop Options page are organized into sections. Click the links below to view an image and option descriptions for each section.
- Channel options
- Global Login options
- Supervisor options
- Voice options
- Chat options
- Email options
- Recording options
- Contact options
- Standard Response Library options
- Genesys Softphone options
- Feedback options
Next Steps
After you have configured your Desktop Options, configure options for the Gplus Adapter. See CRM Adapter. You can also proceed to configure your Agent Groups. See Agent Groups.
Comments or questions about this documentation? Contact us for support!