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= Channel options= | = Channel options= | ||
| − | In the '''Channels''' section of the '''Contact Center Settings | + | In the '''Channels''' section of the '''Contact Center Settings''' page, select the channels that you want to use in your contact center. |
{{CloudStep_Stack | {{CloudStep_Stack | ||
|title= | |title= | ||
| − | |text=The choices that you make in the '''Channels''' section are not automatically applied to all agents and users. Your selection provides a set of channels that you choose from when you add an agent. For example, you can select '''Voice''', '''Chat''', ''' | + | |text=The choices that you make in the '''Channels''' section are not automatically applied to all agents and users. Your selection provides a set of channels that you choose from when you add an agent. For example, you can select '''Voice''', '''Chat''', '''Email''', '''Workbins''', and '''Outbound''' for the contact center. Then when you [[UserMan#AddAgent|add an agent]] or [[UserMan#EditAgent|edit an agent]], you can configure the individual agent to only have access to certain channels. |
| − | |media1= | + | |media1=ASChannels.png |
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[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 01:12, November 2, 2017
Channel options
In the Channels section of the Contact Center Settings page, select the channels that you want to use in your contact center.
The choices that you make in the Channels section are not automatically applied to all agents and users. Your selection provides a set of channels that you choose from when you add an agent. For example, you can select Voice, Chat, Email, Workbins, and Outbound for the contact center. Then when you add an agent or edit an agent, you can configure the individual agent to only have access to certain channels.
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