Jump to: navigation, search
(Created target blank page For Version: PSAAS:Public)
 
(Update with the copy of version: 8.5.0)
Line 1: Line 1:
−
<!-- Creation of the target page -->
+
= Graphs View Options (IV and AHT)=
 +
__NOTOC__
 +
 
 +
Use the '''Options''' dialog box to customize a '''Forecast Graphs''' view whose '''Show Statistics''' drop-down list is set to '''Interaction Volume and AHT''' (average handling time):
 +
 
 +
#Click the '''Options''' button on the '''Graphs''' view toolbar.<br>  The '''Options''' dialog appears.
 +
#Select the check box if you want the option to be displayed in the graphs.
 +
#Clear the check box if you want the option to be hidden.<br>  See the option description below.
 +
#Click '''Apply'''.<br> The '''Graphs''' view is redrawn to match your selection.
 +
 
 +
== Forecast Graphs Display Option==
 +
'''Show Special Events'''&mdash;When selected, graphs display a marker that represents the start of each event’s impact.
 +
 
 +
[[Category:V:PSAAS:Public]]

Revision as of 13:46, August 10, 2017

Graphs View Options (IV and AHT)

Use the Options dialog box to customize a Forecast Graphs view whose Show Statistics drop-down list is set to Interaction Volume and AHT (average handling time):

  1. Click the Options button on the Graphs view toolbar.
    The Options dialog appears.
  2. Select the check box if you want the option to be displayed in the graphs.
  3. Clear the check box if you want the option to be hidden.
    See the option description below.
  4. Click Apply.
    The Graphs view is redrawn to match your selection.

Forecast Graphs Display Option

Show Special Events—When selected, graphs display a marker that represents the start of each event’s impact.

Comments or questions about this documentation? Contact us for support!