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− | + | = Edit Exception Dialog Box= | |
+ | __NOTOC__ | ||
+ | |||
+ | Use the '''Edit Exception''' dialog box to edit exceptions on the '''Schedule Intra-day''' or '''Agent-Extended''' view. | ||
+ | |||
+ | #In the [[ScnIntrDyVw|Intra-day]] or [[MstSWzAgntExtdVw|Agent-Extended]] grid, right-click the exception that you want to change. | ||
+ | #From the shortcut menu that appears, click or hover over '''Edit''' to display the '''Edit''' submenu. | ||
+ | #From the submenu, select '''Exception'''. | ||
+ | |||
+ | You can either edit the parameters of the current exception or replace it with a new one from the exception list in the '''Edit Exception''' dialog box. | ||
+ | |||
+ | == Editing Part-Day Exceptions== | ||
+ | To edit part-day exceptions: | ||
+ | #If you are replacing the current exception with another one, select it from the list (only valid part-day and full-day exceptions are listed). | ||
+ | #*If it is a part-day exception, set '''Start''' and '''End times'''. | ||
+ | #*If it is full-day exception, use the next algorithm '''To edit full-day exceptions'''. | ||
+ | #*If the exception starts on the day after the agent's shifts begins, select '''Next Day''' beside the '''Start time''' and '''End time''' text boxes. | ||
+ | #*If the exception begins on the same day as the agent's shifts begins, but ends on the day after, select '''Next Day''' beside the '''End time''' text box. | ||
+ | #Click '''OK''' to save your changes or '''Cancel''' to discard them. | ||
+ | |||
+ | == Editing Full-Day Exceptions== | ||
+ | To edit full-day exceptions: | ||
+ | <ol> | ||
+ | <li>If you are replacing the current exception with another one, select it from the list (only valid full-day exceptions are listed).</li> | ||
+ | <li>Optional: To set start and end times for full-day exceptions, select the '''Specify Start/End''' check box and enter the value.<br> If the exception ends on the day after its beginning, select '''Next Day''' next to the '''End Time''' text box.</li> | ||
+ | <li>Optional: If full-day exception is paid, select the '''Specify Paid Hours''' check box and enter a duration other than the default number of hours in a work day. | ||
+ | |||
+ | {{NoteFormat|If you select the '''Specify Paid Hours''' check box, the '''Paid Hours''' text box becomes editable. | ||
+ | |||
+ | If you enter a start/end time but do ''not'' enter a value for '''Paid Hours''', then '''Paid Hours''' equals '''End time''' minus '''Start time''' (a value known as ''Total Hours'' or ''Duration'').|2}}</li> | ||
+ | <li>Click '''OK''' to save your changes or '''Cancel''' to discard them.<br> The edited exception is displayed.</li> | ||
+ | </ol> | ||
+ | |||
+ | [[Category:V:PSAAS:Public]] |
Revision as of 13:46, August 10, 2017
Edit Exception Dialog Box
Use the Edit Exception dialog box to edit exceptions on the Schedule Intra-day or Agent-Extended view.
- In the Intra-day or Agent-Extended grid, right-click the exception that you want to change.
- From the shortcut menu that appears, click or hover over Edit to display the Edit submenu.
- From the submenu, select Exception.
You can either edit the parameters of the current exception or replace it with a new one from the exception list in the Edit Exception dialog box.
Editing Part-Day Exceptions
To edit part-day exceptions:
- If you are replacing the current exception with another one, select it from the list (only valid part-day and full-day exceptions are listed).
- If it is a part-day exception, set Start and End times.
- If it is full-day exception, use the next algorithm To edit full-day exceptions.
- If the exception starts on the day after the agent's shifts begins, select Next Day beside the Start time and End time text boxes.
- If the exception begins on the same day as the agent's shifts begins, but ends on the day after, select Next Day beside the End time text box.
- Click OK to save your changes or Cancel to discard them.
Editing Full-Day Exceptions
To edit full-day exceptions:
- If you are replacing the current exception with another one, select it from the list (only valid full-day exceptions are listed).
- Optional: To set start and end times for full-day exceptions, select the Specify Start/End check box and enter the value.
If the exception ends on the day after its beginning, select Next Day next to the End Time text box. - Optional: If full-day exception is paid, select the Specify Paid Hours check box and enter a duration other than the default number of hours in a work day.
TipIf you select the Specify Paid Hours check box, the Paid Hours text box becomes editable. If you enter a start/end time but do not enter a value for Paid Hours, then Paid Hours equals End time minus Start time (a value known as Total Hours or Duration).
- Click OK to save your changes or Cancel to discard them.
The edited exception is displayed.
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