Revision as of 13:46, August 10, 2017

Administrator Tasks

This section contains information associated with Workforce Management administration.

Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.

Find information about setting up and performing WFM Daily Operations in your environment.

Find information about WFM reports, and metrics.

Find information about how to use WFM Primers to optimize the efficiency of your contact center.

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-<!-- Creation of the target page -->
+= Administrator Tasks=
+__NOTOC__
+This section contains information associated with Workforce Management administration.
+Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.
+<div class="map-box">
+==== Daily Operations====
+Find information about setting up and performing WFM Daily Operations in your environment.
+*[[Scheduling|Scheduling]]
+*[[Forecasting|Forecasting]]
+*[[Monitoring|Monitoring]]
+*[[Calendar|Calendar Management]]
+</div>
+<div class="map-box">
+==== Reports and Metrics====
+Find information about WFM reports, and metrics.
+*[[SchedSumm|Schedule Summary View and Report]]
+*[[CCPerf|Contact Center Performance Report]]
+*[[AdhrEndNts|Agent Adherence Report]]
+</div>
+<div class="map-box">
+==== Primers====
+Find information about how to use WFM Primers to optimize the efficiency of your contact center.
+*[[TimeOff|Time Off]]
+*[[Overlays|Overlays]]
+*[[MltiForecst|Multi-Forecasting]]
+</div>
+<br clear=all>
+[[Category:V:PSAAS:Public]]