Documentation:HTCC:Dep:AgentGrpAvail:8.5.2DRAFT

Agent Group Availablity (for Voice)

Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicatorfor Team Communicator:

• Your environment must include a connection to Stat Server.
• You have enabled statistics monitoring.
• Your statistics.yaml file contains the following definitions:

---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: VIRTUAL_AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus

• (Optional)You have enabled multimedia channel states monitoring.