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Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicatorfor [[Documentation:HTCC:IWWDep:EnablingComms#scrollNav-3|Team Communicator]]: | Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicatorfor [[Documentation:HTCC:IWWDep:EnablingComms#scrollNav-3|Team Communicator]]: | ||
* Your environment must include a connection to Stat Server. | * Your environment must include a connection to Stat Server. | ||
| − | * [[ReportingConfiguration#Enabling_reporting|You have enabled statistics | + | * [[ReportingConfiguration#Enabling_reporting|You have enabled statistics reporting.]] |
* Your '''statistics.yaml''' file contains the following definitions: | * Your '''statistics.yaml''' file contains the following definitions: | ||
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--- | --- | ||
</source> | </source> | ||
| − | |||
| − | |||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 13:16, August 28, 2017
Agent Group Availability (for Voice)
Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicatorfor Team Communicator:
- Your environment must include a connection to Stat Server.
- You have enabled statistics reporting.
- Your statistics.yaml file contains the following definitions:
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: VIRTUAL_AGENT_GROUP
statisticDefinitionEx:
dynamicFilter: "MediaType=voice"
category: CurrentNumber
mainMask: WaitForNextCall
subject: DNStatus
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: AGENT_GROUP
statisticDefinitionEx:
dynamicFilter: "MediaType=voice"
category: CurrentNumber
mainMask: WaitForNextCall
subject: DNStatus
---
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