Documentation:HTCC:Dep:AgentGrpAvail:8.5.2DRAFT

Agent Group Availability (for Voice)

Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicator:

• Your environment must include a connection to Stat Server.
• You have enabled statistics reporting.
• Your statistics.yaml file contains the following definitions:

---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: VIRTUAL_AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---