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=Agent Group Availability (for Voice)=
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{{AnchorDiv|HTCC-27795}}
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Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicator:
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* Your environment must include a connection to Stat Server.
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* [[ReportingConfiguration#Enabling_reporting|You have enabled statistics reporting.]]
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* Your '''statistics.yaml''' file contains the following definitions:
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<source lang="text">
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---
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name: TransferAvailability_CurrentReadyAgents
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notificationFrequency: 10
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notificationMode: IMMEDIATE
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objectType: VIRTUAL_AGENT_GROUP
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statisticDefinitionEx:
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    dynamicFilter: "MediaType=voice"
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    category: CurrentNumber
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    mainMask: WaitForNextCall
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    subject: DNStatus
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---
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name: TransferAvailability_CurrentReadyAgents
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notificationFrequency: 10
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notificationMode: IMMEDIATE
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objectType: AGENT_GROUP
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statisticDefinitionEx:
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    dynamicFilter: "MediaType=voice"
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    category: CurrentNumber
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    mainMask: WaitForNextCall
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    subject: DNStatus
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---
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</source>
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[[Category:V:HTCC:8.5.2]]

Latest revision as of 16:52, September 15, 2017

Agent Group Availability (for Voice)

Your Web Services and Applications solution must meet the following requirements to enable Agents to view Agent Group availability for Voice in Team Communicator: 

---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: VIRTUAL_AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---
name: TransferAvailability_CurrentReadyAgents
notificationFrequency: 10
notificationMode: IMMEDIATE
objectType: AGENT_GROUP
statisticDefinitionEx:
     dynamicFilter: "MediaType=voice"
     category: CurrentNumber
     mainMask: WaitForNextCall
     subject: DNStatus
---
This page was last edited on September 15, 2017, at 16:52.
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