Documentation:HTCC:API:WorkbinRequestStats:8.5.2DRAFT

RequestStats

This operation is part of the Workbins API section of the Web Services API.

Overview

Agents can request statistics for a workbin.

Request URL	/api/v2/workbins/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

operationName	RequestStats

Sample

The request involves sending a JSON body as well as adhering to the url path listed above.

Request

POST api/v2/workbins/6c715fa9-de16-4d23-b07c-cbcb1caf3e07
{
    "operationName": "RequestStats"
}

Response

The response consists of an HTTP response and a CometD response. For details on the JSON body result, please refer to the Workbin Resource reference.

HTTP response

 {
    "statusCode": 0,
    "referenceId": 7
 }

CometD Responses

 {  
    "workbinStats":{  
       "abc2ad1b26ea4e9b8dd907eabe1672e4":{  
          "MaxMovedToQueueAt":"2017-09-12T18:05:40Z",
          "MinMovedToQueueAt":"2017-09-12T18:05:40Z",
          "NumberOfInteractions":1
       }
    },
    "id":"6c715fa9-de16-4d23-b07c-cbcb1caf3e07",
    "workbinType":"Agent",
    "messageType": "WorkbinStatsMessage",
    "referenceId": 7
 }