Documentation:HTCC:GPA:GPAVoiceCallback:8.5.2DRAFT

Call back a disconnected participant

When you're on an active call in Gplus Adapter for Salesforce, you can call back a participant that is disconnected from the current call.

How do I call back a participant?

To call back a participant, expand the Participants drop down list, hover over the disconnected participant contact number, and just click Call to action. You can see the call getting established as an outbound call in the Case Information section.

Important

The contact number for the participants in the Participants drop down list are retrieved from the Genesys Universal Contact Server. If your organization uses a different system, you might not see the contact numbers in the Participants section. You should contact Genesys Customer Care for more information.

Once the call is established, you can see the dialed party once again listed in the Participants section. For the called back participant, you can perform general call actions such as conference and consultation.