contact.history.media-filters
Section: interaction-workspace
Default Value: $AllMedia$,voice,email,chat,twitter,facebook,$OtherMedia$
Valid Values: A comma-separated value of valid media type names or $AllMedia$ or $OtherMedia$.
Changes Take Effect: When the session is started or restarted.
Specifies the list of media types that can be used to filter the Contact History(depends on privilege.contact.can-filter-contact-history), My History(depends on privilege.contact.can-filter-my-history), and the result list of Interaction Search(depends on privilege.contact.can-filter-all-interactions). $AllMedia$ allows to add the filter to return any media. $OtherMedia$ allows to add the filter returning any media not listed in this option.
contact.all-interactions-displayed-columns
Section: interaction-workspace
Default Value: Status,Subject,StartDate,EndDate
Valid Values: A comma-separated value list of Contact History items to display in the interaction view MyHistory, for example: Status, Subject, StartDate, EndDate, MediaType
Changes Take Effect: When the session is started or restarted.
Modified: 8.5.202.94
Specifies the list of interaction attributes that are displayed in the result list of the Interaction Search view.
contact.date-search-types
Section: interaction-workspace
Default Value: On,OnOrAfter,Before,Between
Valid Values: A comma-separated list of the following options: On, OnOrAfter, OnOrBefore, Before, Between
Changes Take Effect: When the session is started or restarted.
Related Options: contact.default-directory-page-size
Specifies the list of search types that are available for the agent to use to search the contact database by date.
contact.history-search-attributes
Section: interaction-workspace
Default Value: Status,StartDate,EndDate,Subject
Valid Values: A comma-separated value list of Interaction attributes.
Changes Take Effect: When the session is started or restarted.
Specifies the list of interaction attributes that an agent can use in Advanced Search mode of the Contact History, My History and Interaction Search views. You can also use custom interaction attributes.
contact.all-interactions-quick-search-attributes
Section: interaction-workspace
Default Value: Subject
Valid Values: A comma-separated value list of valid interaction attribute names, for example: Subject
Changes Take Effect: When the session is started or restarted.
Specifies the interaction attributes that are used to search interactions in the Quick Search mode of the Interaction Search view.
privilege.contact.can-filter-all-interactions
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables agents to filter interactions in the Interaction Search view.
privilege.contact.can-advanced-search-all-interactions
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables agents to do advanced searches of all interactions.
privilege.contact.can-search-all-interactions
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables agents to search among all interactions.
(Update with the copy of version: 8.5.2DRAFT) |
(Update with the copy of version: 8.5.2DRAFT) |
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'''Start''' | '''Start''' | ||
| − | #Activate the '''Interaction Search''' view. See | + | #Activate the '''Interaction Search''' view. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-contact-can-search-all-interactions}}. |
| − | #Enable advanced searching. See | + | #Enable advanced searching. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-contact-can-advanced-search-all-interactions}}. |
| − | #Enable the filtering of interactions. See | + | #Enable the filtering of interactions. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-contact-can-filter-all-interactions}}. |
| − | #Define the list of attributes that the agent can select in the '''Quick Search''' view. See | + | #Define the list of attributes that the agent can select in the '''Quick Search''' view. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:contact-all-interactions-quick-search-attributes}}. |
| − | #Define the list of attributes that the agent can select in the '''Advanced Search''' view. See | + | #Define the list of attributes that the agent can select in the '''Advanced Search''' view. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:contact-history-search-attributes}}. |
| − | #Define the list of search types that the agent can use to define a date range for the search. See | + | #Define the list of search types that the agent can use to define a date range for the search. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:contact-date-search-types}}. |
| − | #Define the columns displayed in the returned search results. See | + | #Define the columns displayed in the returned search results. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:contact-all-interactions-displayed-columns}}. |
| − | #Specify which interaction types (channels) are included in the '''Interaction Search''' view list of interactions. See | + | #Specify which interaction types (channels) are included in the '''Interaction Search''' view list of interactions. See {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:contact-history-media-filters}}. |
'''End''' | '''End''' | ||
[[Category:V:HTCC:8.5.2]] | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 14:31, March 13, 2018
Enabling the Interactions Search view
In Workspace Web Edition, you can enable the Interactions Search view. When enabled, the agent can select Interactions Search from the main menu and then use a variety of advanced search controls to locate the interactions that they want to view. The search returns a maximum of 100 results.
Start
- Activate the Interaction Search view. See privilege.contact.can-search-all-interactions.
- Enable advanced searching. See privilege.contact.can-advanced-search-all-interactions.
- Enable the filtering of interactions. See privilege.contact.can-filter-all-interactions.
- Define the list of attributes that the agent can select in the Quick Search view. See contact.all-interactions-quick-search-attributes.
- Define the list of attributes that the agent can select in the Advanced Search view. See contact.history-search-attributes.
- Define the list of search types that the agent can use to define a date range for the search. See contact.date-search-types.
- Define the columns displayed in the returned search results. See contact.all-interactions-displayed-columns.
- Specify which interaction types (channels) are included in the Interaction Search view list of interactions. See contact.history.media-filters.
End