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* '''Can change microphone volume''' allows the agent to control the volume of their microphone. | * '''Can change microphone volume''' allows the agent to control the volume of their microphone. | ||
* '''Can change speaker volume''' allows the agent to control the volume of their speaker. | * '''Can change speaker volume''' allows the agent to control the volume of their speaker. | ||
| + | * '''Can mute microphone''' allows the agent to mute and unmute their microphone. | ||
* '''Can mute speaker''' allows the agent to mute and unmute their speaker. | * '''Can mute speaker''' allows the agent to mute and unmute their speaker. | ||
| − | * ''' | + | * '''Voice Quality Alarm Threshold''' specifies the mean opinion score (MOS — a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value <tt>0</tt> disables the alarms. The recommended threshold value is <tt>3.5</tt>. |
* '''Use Headset''' enables the use of a headset for voice calls. | * '''Use Headset''' enables the use of a headset for voice calls. | ||
* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled. | * '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled. | ||
| − | |media1= | + | |media1=ASGenSoftphoneOptions.png |
}} | }} | ||
[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 11:39, March 29, 2018
Genesys Softphone options
In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:
- Usage of Genesys Softphone enables the use of Genesys Softphone.
- Can change microphone volume allows the agent to control the volume of their microphone.
- Can change speaker volume allows the agent to control the volume of their speaker.
- Can mute microphone allows the agent to mute and unmute their microphone.
- Can mute speaker allows the agent to mute and unmute their speaker.
- Voice Quality Alarm Threshold specifies the mean opinion score (MOS — a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value 0 disables the alarms. The recommended threshold value is 3.5.
- Use Headset enables the use of a headset for voice calls.
- Headset name specifies the name of the headset model if Use Headset is enabled.
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