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[[File:Hub-IVRAdmin.png|60px|IVR Administration| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#gvp]] | [[File:Hub-IVRAdmin.png|60px|IVR Administration| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#gvp]] | ||
[[File:Hub-WFM.png|60px|Workforce Management| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#wfm]] | [[File:Hub-WFM.png|60px|Workforce Management| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#wfm]] | ||
| − | [[File:Hub-SocialAnalytics.png|60px|Social Analytics| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#social]] | + | <!--[[File:Hub-SocialAnalytics.png|60px|Social Analytics| link={{SERVER}}/Documentation/PSAAS/{{PONYDOCSVERSION}}/Train/trainexec#social]]--> |
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# [[Documentation:PSAAS:RPRT:ReadAReport|Read historical reports (understanding what is happening in my contact center)]] | # [[Documentation:PSAAS:RPRT:ReadAReport|Read historical reports (understanding what is happening in my contact center)]] | ||
# [[Documentation:PSAAS:RPRT:GVPReports|Generate and read IVR (GVP) reports]] | # [[Documentation:PSAAS:RPRT:GVPReports|Generate and read IVR (GVP) reports]] | ||
| − | + | <!-- [[Documentation:PSAAS:Administrator:SocialAnalytics| Overview of Social Analytics and reports]] (+video)--> | |
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* [[Documentation:PSAAS:WMCloud:PrfmMntrVw|Monitor contact center performance]] | * [[Documentation:PSAAS:WMCloud:PrfmMntrVw|Monitor contact center performance]] | ||
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===Social Analytics=== | ===Social Analytics=== | ||
[[file:Hub-SocialAnalytics.png|thumb|center|60px|]] | [[file:Hub-SocialAnalytics.png|thumb|center|60px|]] | ||
| − | * [[Documentation:PSAAS:Administrator:SocialAnalytics| Overview of Social Analytics and reports]] (+video) | + | * [[Documentation:PSAAS:Administrator:SocialAnalytics| Overview of Social Analytics and reports]] (+video)--> |
==Contact us== | ==Contact us== | ||
Revision as of 18:59, April 19, 2018
Executive 101
Just getting started with Pure Engage Cloud? Let's start with what an executive might need to know. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.
First 10
Learn these ten tasks to get you up to speed.
- Overview of Cloud solutions
- Understand skills and skills-based routing
- Get started for Administrators
- Use your virtual contact center
- Introduction to Genesys Designer to implement self-service and assisted-service routing (+video) (login required)
- Monitoring the contact center performance through real-time reporting
- Generate historical reports/quick tour (+video)
- Read historical reports (understanding what is happening in my contact center)
- Generate and read IVR (GVP) reports
Most popular
Executives rely on these topics most often.
- Overview of Cloud solutions
- Get started for Administrators
- Understand skills and skills-based routing
- Introduction to Genesys Designer to implement self-service and assisted-service routing (+video) (login required)
- Read historical reports (understanding what is happening in my contact center)
Learning by app
Here's a more complete list of learning topics to get you started, organized by application.
Platform Administration
You perform general platform administration tasks within the Platform Administration application.
Designer
- Introduction to Genesys Designer to implement self-service and assisted service routing (+video) (login required)
Real-time Reporting
You track what's happening at your contact center in real-time using the Genesys Pulse tab within the Platform Administration application.
Historical Reporting
You access historical reports within the Reporting application that leverages Genesys Interactive Insights.
IVR Administration
You access IVR (Interactive Voice Response) reports and set filters through the IVR Administration application.
Workforce Management
You can monitor your contact center workforce using the Workforce Management application.
Contact us
If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.