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privilege.<media-type>.can-set-interaction-disposition

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables agents to set the disposition code of workitem interactions. Depends on 'Workitem - Can Use Workitem Channel'.

privilege.<media-type>.can-one-step-transfer

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use instant workitem transfer. Depends on 'Workitem - Can Use Workitem Channel'.

privilege.<media-type>.can-move-to-workbin

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to move an interaction to the workbin. Depends on 'Workitem - Can Use Workitem Channel'.

privilege.<media-type>.can-mark-done

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables agents to mark done an interaction without further processing.

privilege.<media-type>.can-decline

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to decline incoming workitem interactions. Depends on 'Workitem - Can Use Workitem Channel'.

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*api-supervisor-agent-control
 
*api-supervisor-agent-control

Revision as of 16:45, May 17, 2018

Enabling Privileges and Features

To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges and Web Services features.

Check out the table below for details about which privileges and features you should enable for a given task or functionality:

Functionality Workspace Privileges Web Services Features
Voice
  • No results
  • No results
  • No results
  • No results
  • api-voice
Chat
  • No results
  • No results
  • No results
  • No results
  • api-multimedia-chat
Universal Contact Server (USC)
Contacts for Voice Interactions
  • No results
  • No results
  • api-ucs-voice
Email
  • No results
  • No results
  • No results
  • No results
  • No results
  • No results
  • No results
  • api-multimedia-email
Facebook
  • No results
  • No results
  • No results
  • api-multimedia-facebook
Instant Messaging
  • No results
  • api-voice-instant-messaging
Twitter
  • No results
  • No results
  • No results
  • api-multimedia-twitter
WebRTC
  • No results
  • api-devices-webrtc
  • api-voice
Workitems
  • api-multimedia-workitem
Supervisor *
  • No results
  • api-supervisor-agent-control

* - You must also set the statisticsMonitorMultimediaChannelStates option to true in the server-settings.yaml file so that My Agents has states for multimedia channels.

Enabling features by editing the Feature Definition file

You can enable features by editing the Feature Definition file. For full instructions, see Enabling features in the Feature Definition file in the Web Services and Application Deployment Guide.

Comments or questions about this documentation? Contact us for support!