(Update with the copy of version: 8.5.2DRAFT) |
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Workspace Web Edition provides options that enable agents to control their recordings: | Workspace Web Edition provides options that enable agents to control their recordings: | ||
__TOC__ | __TOC__ | ||
| − | ====privilege.active-recording | + | ====privilege.active-recording.can-monitor-recording==== |
* Default Value: <tt>true</tt> | * Default Value: <tt>true</tt> | ||
* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies whether the call monitoring indicator is displayed to agents when their calls are being recorded. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording | + | * Description: Specifies whether the call monitoring indicator is displayed to agents when their calls are being recorded. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording.can-use}}. |
| − | ====privilege.active-recording | + | ====privilege.active-recording.can-pause==== |
*Default Value: <tt>true</tt> | *Default Value: <tt>true</tt> | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to pause the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording | + | *Description: Allows an agent to pause the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording.can-use}}. |
| − | ====privilege.active-recording | + | ====privilege.active-recording.can-resume==== |
*Default Value: <tt>true</tt> | *Default Value: <tt>true</tt> | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to resume the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording | + | *Description: Allows an agent to resume the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording.can-use}}. |
| − | ====privilege.active-recording | + | ====privilege.active-recording.can-start==== |
*Default Value: <tt>true</tt> | *Default Value: <tt>true</tt> | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to start the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording | + | *Description: Allows an agent to start the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording.can-use}}. |
| − | ====privilege.active-recording | + | ====privilege.active-recording.can-stop==== |
*Default Value: <tt>true</tt> | *Default Value: <tt>true</tt> | ||
*Valid Values: <tt>true</tt>, <tt>false</tt> | *Valid Values: <tt>true</tt>, <tt>false</tt> | ||
*Changes take effect: When the session is started or restarted. | *Changes take effect: When the session is started or restarted. | ||
| − | *Description: Allows an agent to stop the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording | + | *Description: Allows an agent to stop the Active Recording. Depends on {{Optionslink|link=Options:Web_Services_and_Applications:interaction-workspace:privilege-active-recording.can-use}}. |
| − | ====privilege.active-recording | + | ====privilege.active-recording.can-use==== |
* Default Value: <tt>true</tt> | * Default Value: <tt>true</tt> | ||
* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
Revision as of 20:25, May 17, 2018
Active Recording
Workspace Web Edition provides options that enable agents to control their recordings:
Contents
privilege.active-recording.can-monitor-recording
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies whether the call monitoring indicator is displayed to agents when their calls are being recorded. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on No results.
privilege.active-recording.can-pause
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to pause the Active Recording. Depends on No results.
privilege.active-recording.can-resume
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to resume the Active Recording. Depends on No results.
privilege.active-recording.can-start
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to start the Active Recording. Depends on No results.
privilege.active-recording.can-stop
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows an agent to stop the Active Recording. Depends on No results.
privilege.active-recording.can-use
- Default Value: true
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Allows agents to use the Active Recording functionality. Note: Do not set up this same recording option under both the crm-adapter section and the interaction-workspace]section. In the case where both options are available, Genesys recommends recording be set up in the interaction-workspace section only.
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