Jump to: navigation, search
(Update with the copy of version: draft)
(Update with the copy of version: draft)
Line 11: Line 11:
 
* '''Can mute speaker''' allows the agent to mute and unmute their speaker.
 
* '''Can mute speaker''' allows the agent to mute and unmute their speaker.
 
* '''Voice Quality Alarm Threshold''' specifies the mean opinion score (MOS &mdash; a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value <tt>0</tt> disables the alarms. The recommended threshold value is <tt>3.5</tt>.
 
* '''Voice Quality Alarm Threshold''' specifies the mean opinion score (MOS &mdash; a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value <tt>0</tt> disables the alarms. The recommended threshold value is <tt>3.5</tt>.
 +
* '''URI''' specifies the URI of the SIP endpoint.
 
* '''Use Headset''' enables the use of a headset for voice calls.
 
* '''Use Headset''' enables the use of a headset for voice calls.
 
* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled.
 
* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled.
|media1=ASGenSoftphoneOptions.png
+
|media1=ASSoftphone2.png
 
}}
 
}}
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 13:18, October 25, 2018

Genesys Softphone options

In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:

1
  • Usage of Genesys Softphone enables the use of Genesys Softphone.
  • Can change microphone volume allows the agent to control the volume of their microphone.
  • Can change speaker volume allows the agent to control the volume of their speaker.
  • Can mute microphone allows the agent to mute and unmute their microphone.
  • Can mute speaker allows the agent to mute and unmute their speaker.
  • Voice Quality Alarm Threshold specifies the mean opinion score (MOS — a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value 0 disables the alarms. The recommended threshold value is 3.5.
  • URI specifies the URI of the SIP endpoint.
  • Use Headset enables the use of a headset for voice calls.
  • Headset name specifies the name of the headset model if Use Headset is enabled.
Comments or questions about this documentation? Contact us for support!