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= About Web Services and Applications =
 
= About Web Services and Applications =
  
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Web Services and Applications is a set of web APIs and user interfaces that provide a web-based client interface to access Genesys services.  
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==Overview==
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{{NoteFormat|Workspace Web Edition and Gplus Adapter for Salesforce are not available in this restricted release of Web Services and Applications.}}
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__TOC__
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<!--The following UIs are currently offered:
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Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:
 
*Workspace Web Edition
 
*Workspace Web Edition
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*Gplus Adapter for Salesforce-->
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*Gplus Adapter for Salesforce
  
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To work with the APIs<!-- and these applications-->, you must first follow the steps in this Deployment Guide to install and configure the Web Services and Applications Docker containers. After that, you can work directly with the APIs<!-- or provide specific configuration for the applications you plan to use.
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To work with the API and these applications, you must first follow the steps in this Deployment Guide to install and configure the Web Services API server component of the product. After that, you can work directly with the APIs or provide specific configuration for the applications you plan to use.  
  
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===Web Services API===
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{{NoteFormat|REST API is not available in this restricted release of Web Services and Applications.}}
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Web Services are the web APIs that can be used by developers --> to create custom agent applications that integrate with Genesys. These applications can include features such as state management, call control, supervisor monitoring, and call recording.
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===Workspace Web Edition===
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Web Services includes the following APIs:
 
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* Authentication API
 
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* Provisioning API
 
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* Workspace API
 
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* Statistics API
 
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You can find all reference documentation for the Web Services API on the {{#Widget:ExtLink|link=https://developer.genesyscloud.com|displaytext=PureEngage Cloud Developer Center}} for 9.0. This developer site provides reference documentation, articles and tutorials for the cloud version of the Web Services API, called the PureEngage Cloud APIs. While the focus of this site is the cloud APIs, the reference information it contains is also applicable to the Web Services APIs.  
 
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<!--===Workspace Web Edition===
 
 
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.  
 
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.  
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*Related documentation: [[Documentation:HTCC:IWWDep:Welcome|Web Services and Applications Configuration Guide]], [[Documentation:GC:Agent:Welcome|Workspace Web Edition Help]], and [[Documentation:HTCC:Dev:Welcome|Workspace Web Edition Developer's Guide and API Reference]].
 
*Related documentation: [[Documentation:HTCC:IWWDep:Welcome|Web Services and Applications Configuration Guide]], [[Documentation:GC:Agent:Welcome|Workspace Web Edition Help]], and [[Documentation:HTCC:Dev:Welcome|Workspace Web Edition Developer's Guide and API Reference]].
  
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Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce.
 
Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce.
  
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*Related documentation: [[DeployGplusSalesforce|Gplus Adapter for Salesforce section in this guide]], [[Documentation:HTCC:IWWDep:Welcome|Web Services and Applications Configuration Guide]], and [[Documentation:HTCC:GPA:Welcome|Gplus Adapters User Guide]]{{Editgrn_close}}-->
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*Related documentation: [[DeployGplusSalesforce|Gplus Adapter for Salesforce section in this guide]], [[Documentation:HTCC:IWWDep:Welcome|Web Services and Applications Configuration Guide]], and [[Documentation:HTCC:GPA:Welcome|Gplus Adapters User Guide]]
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[[Category:V:HTCC:9.0.0DRAFT]]
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[[Category:V:HTCC:8.5.2]]

Revision as of 07:56, January 22, 2020

About Web Services and Applications

Overview

Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:

  • Workspace Web Edition
  • Gplus Adapter for Salesforce

To work with the API and these applications, you must first follow the steps in this Deployment Guide to install and configure the Web Services API server component of the product. After that, you can work directly with the APIs or provide specific configuration for the applications you plan to use.

Important
REST API is not available in this restricted release of Web Services and Applications.

Workspace Web Edition

Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce.

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