Documentation:HTCC:GPATOC8.5.2DRAFT

Welcome title: Gplus Adapter User's Guide

GPAStandardMode title: Gplus Adapter for Salesforce

• GPAGettingStarted title: Getting started
  
  • GPALogin title: Logging in
    
  • GPAStatus title: Changing your status
    
  • GPAMyChannels title: Navigating to a channel
    
  • GPAChangePassword title: Changing your password
    

• GPAVoice title: Handling calls
  
  • GPAIncomingCall title: Answer incoming calls
    
  • GPADialCall title: Dial a call
    
  • GPASelectNumberDisplay title: Caller identification for outbound calls
    
  • GPATransferCall title: Transfer a call
    
  • GPAInitiateConf title: Conference calls
    
  • GPAVoiceConsult title: Consultations
    
  • GPAVoiceCallback title: Call back a disconnected participant
    
  • GPAVoiceRecord title: Recording a call
    

• GPAChat title: Working with the chat channel
  
  • GPASingleChat title: Chatting with a customer
    
  • GPAManageMultiChat title: Managing multiple chat interactions
    
  • GPAChatTransfer title: Transferring a chat
    
  • GPAChatConsult title: Chat consultations
    

• GPAEditCaseData title: Case information management
  
• GPAVoiceMail title: Voicemail
  
• GPATeamCommunicatorFavorites title: Contact management
  
• GPAReportStatistics title: Viewing your reports
  
• GPAFeedback title: Submitting feedback
  

GPAWWE title: Gplus Adapter for Salesforce - WWE option

• GPALightning title: Lightning Experience in Gplus Adapter for Saleforce - WWE option
  
  • GPALightningOpenMedia title: Open Media Interactions