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CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following: | CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following: | ||
| − | * Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns. | + | * [[CXContact#Campaigns|Campaigns]] - Set up and manage outbound campaigns, and monitor the status of running campaigns. |
| − | * Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels. | + | * [[CXContact#Lists|Contact Lists]] - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels. |
| − | * Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists | + | * [[CXContact#Compliance|Compliance]] - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists. |
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*[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]] | *[[Documentation:CXC:CXCHelp:TimeZones|Learn about time zone assignment options]] | ||
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| + | {{AnchorDiv|Campaigns}} | ||
{{CloudStep_Stack | {{CloudStep_Stack | ||
|title=Campaigns | |title=Campaigns | ||
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* [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]] | * [[Documentation:CXC:CXCHelp:CampaignsPage|Learn about the metrics displayed on the campaign dashboard]] | ||
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|title=Contact Lists | |title=Contact Lists | ||
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*[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]] | *[[Documentation:CXC:CXCHelp:FieldLabels|Define or edit user field labels]] | ||
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| − | + | {{AnchorDiv|Compliance}} | |
| − | + | {{CloudStep_Stack | |
| − | + | |title=Compliance | |
| − | + | |video=298056646 | |
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| − | + | *[[Documentation:CXC:CXCHelp:CompTools#AttemptRules|Suppress contact attempts based on a set of prescribed rules]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#CustomTZ|Assign a time zone to phone numbers containing a specific country code or area code]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#LocationRules|Suppress contact attempts based on the location of contacts]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#TimesRegion|Define allowable calling windows for each day of the week for a given region]] | |
| − | + | *[[Documentation:CXC:CXCHelp:CompTools#ContactDates|Suppress contact attempts by date]] | |
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| − | * [[Documentation:CXC:CXCHelp: | ||
| − | *[[Documentation:CXC:CXCHelp: | ||
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| − | * [[Documentation:CXC:CXCHelp:CompTools| | ||
*[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]] | *[[Documentation:CXC:CXCHelp:Suppression|Add or manage a suppression list]] | ||
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[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 19:25, November 5, 2018
CX Contact
CX Contact is a web-based application used to create and manage outbound campaigns. More specifically, you can use the application to do the following:
- Campaigns - Set up and manage outbound campaigns, and monitor the status of running campaigns.
- Contact Lists - Import contact lists, apply upload rules to a list, create list automation jobs, and define user field labels.
- Compliance - Restrict contact attempts to records within a contact list, and import or manage contact suppression lists.
Introduction
Campaigns
Contact Lists
Compliance
- Suppress contact attempts based on a set of prescribed rules
- Assign a time zone to phone numbers containing a specific country code or area code
- Suppress contact attempts based on the location of contacts
- Define allowable calling windows for each day of the week for a given region
- Suppress contact attempts by date
- Add or manage a suppression list
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