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| − | + | =Handling Interactions= | |
| + | __NOTOC__ | ||
| + | Workspace supports the following media types: | ||
| + | * [[IntVoice|Voice]] | ||
| + | * [[IntVoicemail|Voicemail]] | ||
| + | * [[IntEmail|Email]] | ||
| + | * [[IntChat|Chat]] | ||
| + | * [[IntFacebook|Facebook]] | ||
| + | * [[IntTwitter|Twitter]] | ||
| + | |||
| + | Workspace also supports the following functionality for various interaction types: | ||
| + | * [[CustomerCase|Customer Case]] | ||
| + | * [[IntWorkbins|Workbins]] | ||
| + | * [[IntWorkitems|Workitems]] | ||
| + | * [[IntSRL|Standard Responses Library]] | ||
| + | * [[IntHierarchical|Hierarchical Dispositions]] | ||
| + | |||
| + | |||
| + | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 16:20, November 7, 2018
Handling Interactions
Workspace supports the following media types:
Workspace also supports the following functionality for various interaction types:
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